IT Business Analyst (Retail Operations)

Analyze business processes, identify improvement opportunities, and bridge the gap between IT and business stakeholders at 7-Eleven Malaysia.

Responsible for gathering and documenting business requirements, conducting data analysis, and proposing solutions to enhance operational efficiency across all stores and departments.

Collaborate with cross-functional teams to implement new systems and processes, aligning with 7-Eleven Malaysia's strategic goals and improving overall business performance.

Responsibilities

• Conduct thorough analysis of business processes, systems, and data to identify areas for improvement and optimization.
• Gather, document, and manage business requirements from stakeholders across various departments and store locations.
• Develop and maintain detailed process maps, workflows, and use case scenarios to support system implementations and process improvements.
• Collaborate with IT teams to translate business requirements into functional specifications for software development or system enhancements.
• Perform data analysis and create reports to support decision-making and identify trends or patterns in business operations.
• Facilitate workshops and meetings with stakeholders to elicit requirements, validate solutions, and ensure alignment with business objectives.
• Develop and maintain project documentation, including Business Requirement Documents, functional specifications, and user manuals.
• Conduct User Acceptance Testing (UAT) and provide training to end-users on new systems or processes.
• Monitor and report on Key Performance Indicators (KPIs) related to implemented solutions and business processes.
• Stay updated on industry trends and best practices in business analysis and retail operations.
• Collaborate with vendors and external partners to implement and integrate new technologies or systems.
• Support change management initiatives by communicating changes and benefits to affected stakeholders.

Requirements

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