Customer Care Officer

Customer Care Officer

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are a world‑leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast‑growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Explain the various applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software‑as‑a‑Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst keeping customers informed throughout the process.
• Respond promptly to customer inquiries and communicate with customers through various channels.
• Provide feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and / or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Job Requirements

Employee Benefits

Seniority Level

Employment Type

Job Function

Industries

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