Change Manager

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a Centre of Excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

This role will be responsible for leading the people, process, and cultural aspects of transformation programs that impact client servicing operations, technology platforms, and regulatory processes within the investor services function. This role combines structured change management methodologies with Lean Six Sigma, Agile delivery practices, design thinking, and critical thinking to deliver initiatives that are user-focused, operationally sound, and strategically aligned. Acting as the central link between business stakeholders, operations teams, and technology partners, the Change Manager ensures seamless transitions, high adoption rates, and sustained benefits while safeguarding client experience and maintaining service quality. By embedding continuous improvement practices and fostering stakeholder engagement at all levels, this role plays a pivotal part in enabling the organization to adapt quickly, operate efficiently, and remain competitive in a fast-evolving financial services landscape

Region : Malaysia

Working hours : 9 : 00AM - 6 : 00PM

What will you do?

Change Strategy & Transformation Delivery

• Develop and execute change management strategies for initiatives such as client onboarding transitions, fund migrations, operating model redesigns, and platform upgrades.
• Integrate Lean Six Sigma principles to streamline processes, reduce waste, and improve service delivery.
• Apply Agile / Scrum practices for iterative, value-driven delivery.
• Use Design Thinking to ensure solutions are client- and user-centric.

Change Implementation & Risk Management

Stakeholder Engagement & Influence

Post Implementation Sustainability

Communication, Engagement & Training

What do you need to succeed?

Must-have

reporting transformations, data lineage analysis

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.