Implementation Specialist

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Global Talent Acquisition | Specialising in Technology, especially Data and AI | 30 Years Experience

Job Title : BMC Helix Implementation Specialist.

Location : Remote.

Job Type : Permanent.

THIS POSITION IS NOT OPEN TO AGENCIES.

About the Role

We are seeking a BMC Helix Implementation Specialist to work directly with clients in shaping and delivering their ITSM and Enterprise Service Management (ESM) strategies through BMC Helix SaaS solutions . This role is primarily consultative and client-facing , with a strong focus on process design, solution configuration, and strategic enablement across the Helix platform.

The specialist will advise clients on ITIL and IT4IT-aligned practices , help design and configure Helix ITSM, Helix Business Workflows, Helix Digital Workplace & Catalog, HelixGPT, and Dashboards , and guide the development of comprehensive CMDB strategies and Change Management processes .

Key Responsibilities

Client Advisory & Strategy

• Serve as the client-facing advisor for ITSM / ESM transformation using BMC Helix SaaS .
• Translate business requirements and service management strategies into solution designs.
• Align client processes with ITIL v4, IT4IT, and enterprise service delivery models .
• Guide clients in developing end-to-end CMDB strategies for accurate, sustainable service asset and configuration management.
• Partner with clients to strengthen Change and Release Management practices , ensuring compliance, governance, and automation alignment.

Solution Design & Implementation

Governance & Knowledge Enablement

Required Experience & Skills

Preferred Qualifications

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people‑centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

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Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and / or any other legally protected statute under Canadian Human Rights Commission. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with all federal and provincial regulations regarding non‑discrimination and employment equity in every location where we operate.

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