Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Specialist, Tools & Technology

Specialist, Tools & Technology

OKXKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the Team

This team is part of the Global Business Service (GBS) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity

As a Technology and Tools Specialist , you will be part of the Bot and Technology team within the GBS organization and responsible for tools & technologies development, management, and 3rd party integrations. You will also work with all levels of stakeholders internally and externally to improve our usage of existing in accordance with company goals.

The successful candidate will have strong experience in managing applications, including day-to-day configuration, feature customization / development, reporting, third-party integration, workflow and trigger setup, monitoring, as well as troubleshooting for internal users. This is a great fit if you are passionate about technology and Customer Experience (CX) to systematically solve complex problems.

Key Responsibilities : What You'll be Doing :

Involvement across the planning, execution, and delivery of system enhancements, upgrades, and new tool deployments across contact center, workforce, quality, and learning platforms.

Partner with stakeholders to understand and translate business needs into detailed system requirements and configurations, ensuring optimal alignment with operational goals.

Manage change requests and identify opportunities to streamline processes, leveraging both existing systems and new technologies to improve performance and user experience.

Serve as the key liaison between CS, IT, vendors, and other cross-functional teams to ensure clear communication, timely updates, and alignment on solution strategy.

Involvement in testing lifecycle (SIT / UAT), coordinate integrations and go-lives, and ensure smooth rollouts with minimal business disruption.

Maintain up-to-date documentation, follow industry best practices, and support governance around system development lifecycle (SDLC) and IT processes.

Provide guidance and hands-on support across tools and platforms, from configuration and setup to troubleshooting and enhancements.

Requirements : What We Look For In You

3 to 5 years of experience in system administration or business analysis, preferably in customer service technologies such as service desk, contact center, workforce management, quality management and learning management software.

Strong knowledge & experience in select business processes and in relevant technologies and concepts

Fast learner and independent thinker

Comfortable in a rapid changing environment and in a fast-paced environment

Team player and customer-centric mindset

Detail-oriented and understand the fundamentals of project management

Thrive in situations where you can think critically, anticipate issues before they arise and proactively suggest big-picture solutions

Support a culture of continuous improvement to continually raise the bar of execution

Why Join Us?

  • Competitive remuneration package (Basic Salary + Annual Bonus).
  • Meal Allowance up to RM 500 / month
  • Monthly Team Building
  • RM 3,500 Benefits per annum (Training & Wellness)
  • Convenient workplace (5 minutes walk from MRT TRX ).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-ZF1

#LI-ONSITE

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Location (City)

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Are you legally authorized to work in the advertised location for this role without requiring a work visa, now or in the future?

  • Select...
  • Are you willing to work in TRX 106, Kuala Lumpur?

  • Select...
  • Are you proficient in reading and writing Mandarin?

  • Select...
  • Do you have any prior experience in the crypto industry, considering that this position involves supporting a crypto exchange platform?

  • Select...
  • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Technology Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Senior IGA Consultant

    Senior IGA Consultant

    Kloudynet TechnologiesKepong, Kuala Lumpur, Malaysia
    Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Regional Lead, Member Engagement and Experience (MEE) - Europe

    Regional Lead, Member Engagement and Experience (MEE) - Europe

    IFACKuala Selangor, Kuala Selangor, Malaysia
    Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience. The Member Value Proposition (MVP) was created ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Senior Manager - Business Development (Medical Consumables)

    Senior Manager - Business Development (Medical Consumables)

    HartalegaBatu Caves, Selangor, Malaysia
    Mun Global is the global platform for premium healthcare and personal protective products across many markets.This position is responsible for : . Lead and manage the full spectrum of the medical cons...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Sales Director - Industrial and Smart Energy

    Sales Director - Industrial and Smart Energy

    Celestica Inc.Klang Municipal Council, Klang Municipal Council, Malaysia
    Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Sales Director - Industrial and Smart Energy. Remote Employee Europe, SHR, GB.Celestica is dedicated to deli...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Solution Assessment Consultant

    Solution Assessment Consultant

    InvisoSeremban, Negeri Sembilan, Malaysia
    Solution Assessment Consultant.Technical experience with 3+ years in Microsoft ecosystem (as an FTE, Vendor, or Partner). The Microsoft Solution Assessment Consultant is a critical member of our tea...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    T&T Specialist

    T&T Specialist

    DeloitteKuala Lumpur, Kuala Lumpur, Malaysia
    Service Line / Portfolios : Information Technology.Are you ready to unleash your potential?.At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communitie...Tunjukkan lagiKemas kini terakhir: 23 jam yang lalu
    • Dinaikkan pangkat
    Data Partner- Math- Chinese - Remote- Global

    Data Partner- Math- Chinese - Remote- Global

    TELUS Digital AI Data SolutionsKuala Selangor, Kuala Selangor, Malaysia
    Data Partner- Math- Chinese - Remote- Global.TELUS Digital AI Data Solutions.We are seeking a Subject Matter Expert to design advanced, domain-specific questions and solutions and to create challen...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
    • Dinaikkan pangkat
    Senior Product Manager - AI AdOps Copilot (REMOTE)

    Senior Product Manager - AI AdOps Copilot (REMOTE)

    MonetizeMoreSeremban, Negeri Sembilan, Malaysia
    MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Reliability Engineer (R&D)

    Reliability Engineer (R&D)

    Daikin Malaysia Sdn BhdSungai Buloh, Selangor, Malaysia
    Oversee daily test operations, including equipment setup, maintenance, and facility upgrades.Collaborate with designers to conduct tests and ensure compliance with specifications and standards.Mana...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
    • Dinaikkan pangkat
    Senior Statistician

    Senior Statistician

    OPISKuala Selangor, Kuala Selangor, Malaysia
    Due to our ongoing global expansion, we have a great opportunity for a.The Senior Statistician reports to the Biostatistics Coordinator, serves as the primary point of contact to the study team for...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Technical Marketing Engineer

    Technical Marketing Engineer

    Infotree Global SolutionsKuala Selangor, Kuala Selangor, Malaysia
    Job title : Developer : Technical Marketing - III.Max salary budget : RM8,000 / month.Experience : 5+ years in technical roles, 2+ years with developers, coding skills, and hands-on AI / edge / IoT experienc...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Technical Solution Manager (Specification)

    Technical Solution Manager (Specification)

    NS BlueScope Lysaght MalaysiaShah Alam, Selangor, Malaysia
    The role focuses on engaging building and construction stakeholders to drive spec-to-sales activities, provide technical and consultative selling, manage project leads from concept to completion, a...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
    • Dinaikkan pangkat
    Division CFO, Trilogy (Remote) - $400,000 / year USD

    Division CFO, Trilogy (Remote) - $400,000 / year USD

    TrilogyPort Klang, Port Klang, Malaysia
    Division CFO, Trilogy (Remote) - $400,000 / year USD.Trilogy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.This range is prov...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    3MSeremban, Negeri Sembilan, Malaysia
    The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    Outsystems Technical Lead Specialist

    Outsystems Technical Lead Specialist

    Xcellink Pte LtdKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Established in 1995 in the dynamic city of Singapore, Xcellink embodies the characteristics of our home nation : process-oriented, productivity-focused, and performance-driven.As a professional serv...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Technical Sales Specialist

    Technical Sales Specialist

    STERIS IMSPetaling Jaya, Selangor, Malaysia
    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Reporting to the Sales Manager...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Technical Sales Specialist

    Technical Sales Specialist

    STERISShah Alam, Selangor, Malaysia
    Reporting to the Sales Manager of Endoscopy, you will identify new sales opportunities, manage key accounts, drive growth through strategic engagement with hospitals and clinics, and deliver soluti...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    AgodaSepang, Sepang, Malaysia
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu