E-Commerce Associate

Possess a minimum of 2 years of hands-on experience in e-commerce management, demonstrating a strong understanding of online sales processes and strategies.

Demonstrate proficiency in developing and implementing effective sales strategies to drive revenue growth within the e-commerce platform.

Conduct thorough market analysis to identify trends, opportunities, and competitive insights, enabling data-driven decision-making.

Exhibit strong customer relationship management (CRM) skills, with the ability to build and maintain positive relationships with customers to enhance satisfaction and loyalty.

Demonstrate expertise in digital marketing techniques, including SEO, SEM, social media marketing, and email marketing, to drive traffic and conversions to the e-commerce platform.

Possess a solid understanding of supply chain management principles and practices, ensuring efficient inventory management and timely order fulfillment.

Mandarin speaker. Fluency in English, Bahasa Malaysia, and Mandarin is essential to effectively communicate with diverse stakeholders, including customers, suppliers, and internal teams.

Minimum education level of Primary School completion.

Responsibility

Manage and update product listings on e-commerce platforms (Shopee, Lazada, etc.) ensuring accuracy, completeness, and visual appeal to maximize sales conversion.

Develop and implement sales strategies to achieve revenue targets and increase market share within the mom and baby sector.

Conduct market analysis to identify trends, competitor activities, and customer preferences to inform product development and marketing campaigns.

Manage customer relationships by promptly addressing inquiries, resolving complaints, and providing excellent customer service to foster loyalty and positive reviews.

Execute digital marketing campaigns, including social media marketing, email marketing, and paid advertising, to drive traffic to e-commerce platforms and increase brand awareness.

Coordinate with the supply chain team to ensure timely order fulfillment, manage inventory levels, and optimize logistics to minimize costs and improve customer satisfaction.

Analyze sales data and website traffic to identify areas for improvement and optimize e-commerce performance, providing regular reports and insights to management.

Benefits

Annual Leave

EPF

Medical Leave

SOCSO

EIS

Additional Benefits

5 Working Days

Job Type : Full-time

Pay : RM3, RM4,500.00 per month

Benefits :

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Experience :

Work Location : In person