Administrator, Reconciliation Production Services (Contract)

Overview

Assists clients with client transaction fulfillment.

Responds to client inquiries regarding bank products and services via phone or email; obtains and analyzes the validity of a customer's requests / complaints.

Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.

Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

• Active Learning
• Communication
• Critical Thinking
• Customer Service
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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