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Business Support Specialist
Pall CorporationPetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanComputer literacy and foundational Microsoft Office skills Clear verbal and written communication skills in English, organized, able to prioritize, and customer centric mindset Data entry and management of sales incentive payment information, order information, customer complaints, and returns; collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements and ensure order compliance with company policy and external and / or legal requirements ERP knowledge with SAP in order management, customer master or portals such as ARIBA, Tungsten or E-commerce is a plus Experience working with Sales and Marketing teams ensuring accurate and timely processing of incentive payouts, and collaboration with accounting and other relevant departments Professional diploma / degree, or equivalent years of experience
Overview
The Business Support Specialist is responsible for direct communication with the customer, sales, finance and various departments within the business to support end to end customer master process, service order and portal management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business. This position reports to the Customer Service Manager and is part of KL ComOps team located in Petaling Jaya and will be an on-site role.
Responsibilities
- Manage customer queries from order entry (service order) to product delivery to attain customer and stakeholder satisfaction within the guidelines
- Handle customer\'s complaints and disputes
- Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements
- Gain and apply foundational knowledge of compliance and commercial operations
Qualifications
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs. Check out our benefits at Danaher Benefits Info. For more information, visit
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Support Specialist • Petaling Jaya, Selangor, Malaysia
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