Program Assistant Manager (Patient Care)

Overview

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia. Our purpose is to make healthcare more accessible and to connect clients to patients through Distribution, Clinical Reach, Sales & Marketing, Patient Centred Services, and Community Pharmacies across 13 countries in the region.

Zuellig Pharma is a leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region, with strong market positions, broad geographic coverage, and significant potential for continuing growth.

Purpose of the Role : Assist the Country Lead within the Patient Care team to manage daily operations, deliver efficiency, and drive strategic planning, implementation, evaluation, and quality of services. You will optimise and manage with the team to provide an excellent service experience to patients, healthcare professionals (HCPs), and clients. Lead and be responsible for client management, driving client satisfaction and increased loyalty. Set high standards of care to keep clients engaged and satisfied, contributing to improved client survey results and net promoter score. Maintain quick response times and a problem-solving attitude.

What You’ll Do

Operations Management

• Provide leadership, support and guidance to operations staff and monitor performance to ensure measurable outcomes aligned with business objectives.
• Monitor and drive operational efficiency while effectively managing risks and identifying opportunities for continuous improvement.
• Manage operations to ensure timely and successful implementation; set up new programs or projects by mobilising resources and coordinating with the Country Lead and local stakeholders using ZP methodologies and implementation plans.
• Develop a comprehensive coaching and training program for the patient support services team, deliver training modules, and manage training documentation.
• Supervise and lead the Program Executive to maintain service standards of programs.
• Coordinate audits with Quality and Training consultants and review SOPs where relevant.
• Back up other Program Executives to ensure adequate coverage for daily operations.
• Deliver any other duties as assigned by the Country Lead.

Client Program Performance & Analytics

Medical Officer’s Responsibilities

What will make you successful

Must-Have

Advantage to Have

Seniority level

Employment type

Job function

End of posting information.

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