Key Account Executive
Joey Yap GroupKuala Lumpur, MYWe are hiring a Key Account Executive to serve as the central liaison between our technology team and internal / external stakeholders. This role is critical in ensuring the successful onboarding, configuration, and adoption of our marketing and automation platform. You’ll obtain a hands-on role in supporting process automation, improving team workflows, and driving digital transformation across the business. Key Responsibilities : -Serve as the main liaison between internal / external teams and the automation platform. -Manage onboarding and migration of workflows into the system. -Understand team needs and recommend suitable automation solutions. -Support system configuration and implementation of digital workflows. -Deliver training and provide ongoing support to ensure adoption. -Monitor usage, gather feedback, and suggest improvements. -Align platform use with departmental goals to enhance efficiency. -Understand business processes and recommend suitable automation or AI enhanced solutions. -Troubleshoot post sales technical issues, providing first-level support or escalating to developers as needed. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-joey-yap-group-job-key-account-executive]
Requirements : -Bachelor degree in Marketing, Business, Information Technology, or a related field. (Fresh Graduate are welcome to apply) -Experience in account management, internal stakeholder engagement, or onboarding digital systems. -Basic Knowledge or interest in in AI, CRM, automation tools, or marketing platforms (e.g., HubSpot, ActiveCampaign, Zoho, etc.). -Strong interpersonal and communication skills, with the ability to bridge technical and non-technical teams. -Proficient in both English and Chinese (spoken and written). -Comfortable explaining technical systems to non-technical users in a clear, user-friendly manner. -Detail-oriented with strong organizational and problem-solving skills. -Ability to work independently and take ownership of projects with minimal supervision. Working hour : Monday to Friday 9am to 6pm
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