Customer and Product Success Specialist

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

About This Role

We are looking for a  Customer and Product Success Specialist (Malaysia)  to lead client onboarding and training efforts for our POS solutions. You will play a critical role in ensuring that our clients understand and effectively use our products to support their business operations.

This role combines training, product education, and client support — ideal for someone who enjoys simplifying technical concepts, creating engaging learning experiences, and building strong client relationships.

This is what your job scope will be...

Training & Onboarding

• Deliver engaging training sessions to new and existing clients on the use of our POS systems, both in-person and remotely.
• Tailor training materials to meet client needs based on their business models (e.g., F&B, retail).
• Ensure clients are confident and competent in using key features post-training.

Deployment Support

Product Expertise & Client Support

Requirements

We would love to hear from you if...

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

You enjoy  teaching others , simplifying technical content, and seeing users grow confident with new systems.