IT Manager

Requirements

Required Skills & Qualifications :  Education & Certifications :

• Bachelor’s degree in information technology, Computer Science, or related field.
• Relevant certifications such as ITIL, CCNA, MCSA, or PMP are preferred. Technical Skills :
• Strong experience in managing IT infrastructure (servers, firewalls, switches, VPNs).
• Knowledge of cloud-based contact centre solutions (e.g., NICE CXone, Genesys Cloud, AWS Connect).
• Proficient in Microsoft 365, Active Directory, Windows Server, VoIP, and network monitoring tools.
• Familiarity with backup and disaster recovery systems. Experience :
• Minimum 5 years of experience in IT roles, with at least 2 years in a managerial or team lead position.
• Experience working in a contact centre or BPO environment is highly desirable.
• Proven experience in handling high-availability environments and mission-critical systems. Soft Skills :
• Strong leadership and team management capabilities.
• Excellent problem-solving and decision-making skills.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and manage multiple priorities.
• Customer service-oriented mindset with a proactive approach.
• Strategic thinking with an ability to align IT initiatives with business goals.
• Adaptable to fast-paced, evolving environments.
• Strong technical and reporting skills

Responsibilities

Key Responsibilities :

Benefits

EPFSocsoAnnual Leave Medical Benefits & additional perks

Additional Benefits

Skills

ITIL CCNA Firewalls Switches VPN Cloud Technologies Microsoft 365 Microsoft Windows Server Monitoring Tools

Important Information

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