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IT System Support Executive

IT System Support Executive

Secret Recipe Cakes and Café Sdn BhdSelangorMalaysia, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaan

Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)

Birthday Gift

Wedding Cake

Staff Purchase Discount

Parking Subsidy

Job Requirements

  • Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
  • Additional certifications in inventory systems, ERP, or IT support are a plus.
  • 2-3 years of experience supporting inventory management systems, ERP solutions, or similar applications. (Supply chain / WMS / Finance).
  • Experience in troubleshooting technical issues, system integration, and user support.
  • Familiar with SQL (queries, joins, filters) and Excel (Power Query, Pivot, XLOOKUP).
  • Understanding of system integration (POS, procurement, finance) is an advantage.
  • Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
  • Exposure to SSRS or SSIS reporting is an advantage.
  • Knowledge of retail or outlet inventory processes is highly desirable.
  • Familiar with manufacturing or food industry operations preferred (FEFO, shelf life, allergens, lot / batch, recall readiness).
  • Applicants must be willing to work in Kota Damansara, Petaling Jaya.
  • Monday - Friday

Job Descriptions

Responsibilities

  • Operations & User Support
  • Act as the first-line support (L1 / L2) for ERP users—troubleshoot transactions or posting errors, workflow rejections, access issues, and configuration gaps.
  • Document all issues in a ticketing system; escalate unresolved cases to Assistant Manager (ERP) or vendor (L3) with clear logs and steps to reproduce.
  • Assist in user account setup, access management, and ensuring proper segregation of duties.
  • Monitor daily ERP batch jobs, integration syncs (e.g., POS / WMS / Finance), and ensure timely resolution of failed jobs.
  • Respond promptly to support tickets or urgent instructions from superiors or key users, including after working hours when required during month-end closing, production downtime, or project deployment.
  • Data Management & Reporting
  • Maintain and verify master data for items, vendors, BOMs, price lists, bins, and users.
  • Prepare and validate data uploads using templates and scripts (Excel, CSV, SQL).
  • Develop and maintain simple SSRS reports or ad-hoc SQL queries for tracking inventory, GRN, and costing.
  • Assist in reconciliation between ERP data and external systems (e.g., Power BI, POS, Finance systems).
  • Project Implementation & UAT
  • Support ERP enhancement or rollout activities : prepare test data, execute test scripts, and document results.
  • Participate in UAT (User Acceptance Testing) and post-go-live support (“hypercare”).
  • Coordinate with internal users and vendors during change deployment and ensure successful cutover.
  • Maintain version control and documentation of ERP changes and configurations.

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