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Assistant IT Manager

Assistant IT Manager

Jobstreet MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
19 jam yang lalu
Penerangan pekerjaan

Overview

Assist the IT Manager in planning and implementing IT strategies to support the company's business goals. Oversee retail IT systems (POS, membership, CRM, ERP integration). Manage infrastructure & IT operations (network, servers, cloud, DR). Supervise IT service desk and ensure SLA compliance. Coordinate vendors, system rollouts, and outlet readiness. Lead and guide IT team, provide escalation support, and ensure compliance.

Responsibilities

  • Assist the IT Manager in planning and implementing IT strategies to support the company's business goals.
  • Oversee retail IT systems (POS, membership, CRM, ERP integration).
  • Manage infrastructure & IT operations (network, servers, cloud, DR).
  • Supervise IT service desk and ensure SLA compliance.
  • Coordinate vendors, system rollouts, and outlet readiness.
  • Lead and guide IT team, provide escalation support, and ensure compliance.

Qualifications

  • 3–5 years’ experience in retail IT operations, especially POS support.
  • Hands-on with POS hardware, Windows Servers, Microsoft 365, and networking (LAN / WAN / VPN).
  • Strong troubleshooting, incident management, and vendor management skills.
  • Experience in supporting multi-outlet IT operations.
  • Leadership, communication, and problem-solving abilities.

    • Added Advantage

  • Experience with ERP (Dynamics NAV / LSBC, SAP), CRM / e-commerce integration.
  • Exposure to cloud platforms (Azure / AWS).
  • Project management (PMP / PRINCE2 / Agile) or ITIL certification.
  • Familiarity with audit & security compliance (SOX, ISO27001).

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