Application Specialist

Shape the Future of Health with Biomedia Holdings

Join a leading life sciences group driving innovation in Microbiology, Oncology, and Infectious Diseases across Southeast Asia. Headquartered in Singapore, Biomedia Holdings empowers healthcare, research, and pharma sectors with cutting-edge diagnostics, therapeutics, and lab technologies.

As we expand across the region, we're looking for bold, agile professionals ready to make an impact. Be part of a team that's transforming science—and saving lives.

The Application Specialist plays a pivotal role in our company, as a knowledge hub you will be ensuring seamless communication between our valued customer, sales team, and technical service team. Strong communication skills, technical proficiency, and a deep understanding of healthcare technologies are essential for success in this role. This role plays a key part in ensuring the functionality, compliance, and optimal performance of medical device applications and alignment with business objectives.

Key Responsibilities :

• Provide technical support for pre-sales activities, such as product demonstrations, participate at exhibitions, and provide support to sales and marketing for all brands within company's portfolio.
• To be accountable for all pre-sales and post-sales application support and the on-site training to customers and stakeholders in designated markets / regions.
• Provide post-sales applications support for customers, ensuring customer's technical satisfaction and effective utilization of systems and reagents.
• Communicate with the sales team to ensure all business needs are met, in managing client request and provide problem-solving solutions.
• To keep up to date with current products and research trends and support internal training sessions to ensure product knowledge is at high levels within all relevant parties.
• Provide voice of customer to internal teams on product performance, implementation, and development areas, identify training and documentation gaps.
• As a customer-centric person, you will build and maintain a good business relationship with customers and various stakeholders.

Qualifications and Requirements :