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Senior System Support Engineer
Securemetric BerhadKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanLead the team in brainstorming idea, and knowledge sharing. Mentor and provide training to the new or existing team members. Any other tasks assigned by management deem necessary as and when required. Excellent command for oral and written English with good ability to communicate well with the team and clients. Possess strong initiative and interest to learn about Public Key Infrastructure's solutions. Detail-oriented, strong documentation skill with proven ability to work effectively both independently and in team-based environment. Quick learner who enjoys overcoming challenges and resolving issues. Technically sound, highly analytic and resolve issues on a timely manner. Considerable knowledge in I.T. engineering research methods, techniques, and procedures. Familiar with Redhat JBoss EAP 7 / Wildfly 32 application server. Familiar with Linux operating platform. Knowledge of application deployment with industry standards, networking concept (router, switch or firewall), caching, queuing, load balancing and high availability, database development, design and improvement within the MariaDB / MySQL. Knowledge of web application security, Object-Oriented Software engineering (Java) & Web technologies (e.g., JSP, Servlets, XML, J2SE, J2EE) will be an advantage. Knowledge of Public Key Infrastructure (PKI), Secure Programming standards and best practice is a plus. Able to work outside of the normal working hours if required. Minimum a degree in Software Engineering, Information Technologies, Computer Science or related course in computers / technology. At least 3 years of relevant experience in project implementation / deployment and / or technical support role for enterprise level of application such as web application configuration, database clustering, load balancing and high availability setup will be highly preferred.
Responsibilities and Duties
Technical Support
- Provide technical support and be the first point of contact for technical issues relevant to the customers.
- Point of contact for technical issues relevant to the customers.
- Provide first and second level support to customers (TNB) by analyzing issues and if required, escalate to relevant subject matter experts for resolution.
- Continue to communicate with developer or vendor to resolve escalated issues.
- Require to work at customer (TNB) designated office.
- Create and update the customer issues FAQ / Knowledgebase.
- Create and update related document of the product (User guide, Installation guide, JIRA ticket etc.).
- Report or raise any complex issue to superior.
- Joining customer regular / Ad-Hoc meeting either online or face to face to discuss on any issue, problem, or regular sync up on the system.
- Provide Product Presentation, Demo and Training when required.
- Report or raise any complex issue to Vice President of Engineering (Group).
Coaching and Development
Skills and specifications
Education and Qualifications
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