Service Engineer, PD

Overview

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We are looking for a Field Service Engineer, Power Distribution in Eaton’s electrical business, based in Malaysia, Johor Bahru, Kulai. Eaton’s values emphasize safety, health, wellness, inclusion and diversity.

If you have service experience with 33 kV switchgear, protection relays with IEC 61850, or are a specialist in transformer oil transformers (50 MVA), please apply to this role.

Responsibilities

• Service Engineer is responsible for providing after-sales technical and services support. Provide technical advice, recommend scheduled overhauls and lifecycle parts replacement. Assist in product rollout and start-up, maintain equipment and resolve faults as required.
• Ensure 24x7 standby services through a rotational duty schedule. May provide support in a pre-sales through post-sales capacity.
• Products include but are not limited to transformers, medium voltage switchgear, Ring-Main-Unit (RMU), and Air-Circuit-Breaker (ACB).
• Technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, and engineering change upgrades.
• Maintain adequate records, communicate with design management and specialists to resolve technical problems.
• Serve as the single point of contact for specific service contracts, interfacing with customer organizations and driving additional sales in those contracts.
• Maintain customer relationships to deliver best-in-class services and ensure high service quality.
• Provide timely, professional, accurate, and service-oriented responses to all technical service inquiries.
• Identify and isolate equipment start-up malfunctions and take corrective action.
• Provide on-the-job training for customer personnel and possibly dealers in equipment operation and maintenance.
• Represent the company in a customer support role and ensure customer satisfaction with equipment and servicing.
• Prepare daily logs and reports of work performed; manage workflow documents and maintain proper practices for documentation; communicate effectively with customers.
• Analyze and advise on customers’ existing equipment status and recommended replacement schedules; interface with customers internally and externally.
• Analyze complex engineering problems and offer effective resolutions; interact with all engineering disciplines, project engineers and clients; collaborate with cross-functional teams within Engineering, Sales, and Product.
• Commitment to Quality Management System (QMS) : implement the process approach and risk-based thinking, support QMS implementation and sustainment, communicate the importance of conforming to QMS, ensure QMS goals are met and support continuous improvement.

Qualifications

Skills

Job Details

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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