Sales and Support Consultant (Mandarin & Cantonese)

Sales and Support Consultant (Mandarin & Cantonese)

We are seeking sales-driven, bilingual (Mandarin & Cantonese) Tech Support & Sales Consultant who can excel in both phone and chat channels, thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.

Key Responsibilities

• Ensure we are delivering on our customer experience promises.
• Join a team of 10-15 guides who interact with existing and potential customers.
• Provide an exceptional customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures.
• Analyze a customer's account and in-the-moment consultative conversations leading to product / service recommendations.
• Handle incoming calls or chats, ensuring a consistently high level of customer experience throughout each interaction.
• Advise customers on new products and services to support the growth of their businesses.
• Resolve issues within our support scope, and when necessary guide customers toward third-party solutions or paid services.
• Troubleshoot GoDaddy products providing effective solutions and support.
• Take full responsibility for resolving customer concerns and ensuring satisfaction.
• Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
• Excel at multitasking and prioritizing in a high-volume environment.

Requirements

Communication Skills

Technical Skills

Other Skills

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