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Sales and Support Consultant (Mandarin & Cantonese)

Sales and Support Consultant (Mandarin & Cantonese)

SutherlandKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Sales and Support Consultant (Mandarin & Cantonese)

We are seeking sales-driven, bilingual (Mandarin & Cantonese) Tech Support & Sales Consultant who can excel in both phone and chat channels, thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.

Key Responsibilities

  • Ensure we are delivering on our customer experience promises.
  • Join a team of 10-15 guides who interact with existing and potential customers.
  • Provide an exceptional customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures.
  • Analyze a customer's account and in-the-moment consultative conversations leading to product / service recommendations.
  • Handle incoming calls or chats, ensuring a consistently high level of customer experience throughout each interaction.
  • Advise customers on new products and services to support the growth of their businesses.
  • Resolve issues within our support scope, and when necessary guide customers toward third-party solutions or paid services.
  • Troubleshoot GoDaddy products providing effective solutions and support.
  • Take full responsibility for resolving customer concerns and ensuring satisfaction.
  • Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
  • Excel at multitasking and prioritizing in a high-volume environment.

Requirements

Communication Skills

  • Strong written & verbal communication in Mandarin or Cantonese + English.
  • High level of comprehension, conversation flow, and chat etiquette.
  • Typing speed : 45 WPM with 90% accuracy.
  • Language assessment score : 3.5 and above.

    • Technical Skills

  • Basic knowledge of CMS (WordPress / Joomla), PHP, MySQL.
  • Familiarity with DNS, TCP / IP, FTP, SSH, and common error resolution.
  • Proficiency in CRM tools and accurate data entry.
  • Professional and courteous communication across cultures.
  • Ability to identify customer needs and offer appropriate solutions.
  • Skilled in handling objections, upselling, and cross-selling.
  • Strong ownership of customer interactions.

    • Other Skills

  • Good understanding of client policies, escalation processes, and order management.
  • Effective use of both internal and external systems / tools.

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    Mandarin And Support • Kuala Lumpur, Kuala Lumpur, Malaysia