Client Support Team Leader (E-commerce Operations)

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Client Support Team Leader

Apply locations Shah Alam time type Full time posted on Posted 2 Days Ago job requisition id JOBREQ

Client Support Admin Lead

As the Client Support Admin Lead, you will oversee the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. You will be the key liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners, driving operational excellence and customer satisfaction for the FBP Division.

Leveraging your unique experiences, you will…

Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.

Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.

Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.

Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.

Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.

Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

You are energized by…

Leading and developing a team within a dynamic, fast-paced e-commerce environment.

Managing complex order lifecycles and resolving operational challenges.

Driving accuracy and efficiency in inventory control and daily fulfillment operations.

Collaborating with multiple teams to improve processes and customer experience.

What you can bring to the team…

2–3 years of experience in inventory control with supervisory responsibilities.

A Diploma in Operations Management, Supply Chain, or related business discipline.

Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.

Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.

Technical aptitude to support system improvements and collaborate on process enhancements.

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in :

Exceptional creation and client experience

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

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