Talent.com
Customer Service Officer (Nationwide)

Customer Service Officer (Nationwide)

AFFIN GroupPenangMalaysia, Penang, Malaysia
30+ hari lalu
Penerangan pekerjaan

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

  • Assist in managing daily branch operational activity, monitoring compliance, and regulatory requirements in accordance with the Bank's internal policy.
  • Ensure the highest quality customer experience through customer service and image enhancement opportunities.
  • Assist in referral and cross-selling of deposits / investment / insurance / Wealth / Takaful products towards achieving branch targets.

Accountabilities

Financial

  • Assist in referral and cross-selling of deposits / investment / Bancassurance / Banca Takaful products towards achieving branch targets.
  • Prevention of fraud and losses (internal and external).
  • Effectively control and monitor costs as per approved budget.
  • Achieve branch transactional fee-based income target.
  • Achieve branch lead generation fee-based income target.

    • Process

  • Onboarding of account opening, customer inquiries, and requests for changes in personal details in compliance with onboarding processes.
  • Ensure adherence to compliance on FSA / IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA.
  • Manage cash holding efficiently, serving as the primary custodian for cash in vault, cash deposit terminal, and ATM.
  • Monitor ATM for discrepancies, and maintain security items assigned by ABM / BM.
  • Check and review error correction and daily vouchers.
  • Verify overall cash balancing and related critical reports.
  • Process daily Incheqs / OCS cheques as per procedures.
  • Protect branch assets and ensure proper outlook.
  • Ensure back-up power supply is available at all times.
  • Monitor GL entries and ensure timely reversals.
  • Ensure compliance with Branch Manual, BNM regulation, and other statutory regulations.
  • Maintain satisfactory audit ratings and resolve issues within specified time frames.
  • Ensure timely submission of reports.
  • Coordinate security and maintenance activities.
  • Ensure proper management of IT / Non-IT assets.
  • Conduct physical checks on assets and recommend write-offs as necessary.
  • Ensure timely reporting of lapses via Oprisk System.
  • Responsible for renewal of contracts and licenses.

    • Customer

  • Ensure efficient customer service to meet SLA and alleviate complaints.
  • Ensure accuracy and error-free service delivery.
  • Handle customer complaints and resolutions within SLA.
  • Manage Safe Deposit Box facilities for customer accounts.
  • Ensure accuracy of data in CIF.
  • Manage branch staff and facilities appearance in line with the Bank’s standards.
  • Provide ongoing account maintenance support and financial services information.
  • Monitor and support the collection of high-quality customer information.

    • People

  • Resource management including annual leave and attendance.
  • Provide well-managed, competent, customer-oriented staff.
  • Facilitate staff development through structured training and mentoring.

    • Corporate Social Responsibility

  • Involvement in social commitment activities.

    • Other Responsibilities

  • Relief duties for ABM / BM.
  • Administer other operational support functions.
  • Manage and undertake ad-hoc assignments as assigned by management.
  • Main holder to vault and self-service machines.

    • Learning & Growth

  • Contribute to special projects organized by the branch.
  • Attend training on compliance, regulatory, product knowledge, customer services, and personal development.
  • Incorporate AFFINBANK’s DNA in all staff interactions and uphold team spirit.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Officer • PenangMalaysia, Penang, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Branch Manager (Nationwide)

    Branch Manager (Nationwide)

    AFFIN GroupKulim, Kedah, Malaysia
    Create the future with Affin! You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the ope...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Associate Customer Marketing

    Associate Customer Marketing

    The Hershey CompanySungai Petani, Kedah, Malaysia
    Work Location : Johor, Malaysia.Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing adminis...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Bowtie Life Insurance Company LimitedSungai Petani, Kedah, Malaysia
    Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next gen...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
    • Dinaikkan pangkat
    QA Specialist (Customer Service)

    QA Specialist (Customer Service)

    SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
    We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service Representative (Nationwide)

    Customer Service Representative (Nationwide)

    AFFIN GroupPenangMalaysia, Penang, Malaysia
    Create the future with Affin! You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the ope...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Head, Business Centre

    Head, Business Centre

    AFFIN GroupKulim, Kedah, Malaysia
    Create your future with Affin! You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefr...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Service Specialist

    Customer Service Specialist

    SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
    We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Relationship Manager (Nationwide)

    Relationship Manager (Nationwide)

    AFFIN GroupPenangMalaysia, Penang, Malaysia
    Create your future with Affin! You too can make a difference.Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work. Here, you don’t just stay at the forefront...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)

    Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)

    Hitachi VantaraSeberang Perai, Penang, Malaysia
    Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea. Job Title : Remote Service Engine...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Chief of Staff – Founder’s Office (Remote)

    Chief of Staff – Founder’s Office (Remote)

    The FlexKulim, Kedah, Malaysia
    Chief of Staff – Founder’s Office (Remote).The Flex Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.At The Flex, we’re on a mission to make renting a home as effortless as buying somethin...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Customer Service

    Customer Service

    Macrolink Express (M) Sdn BhdButterworth, Penang, Malaysia
    Resolving customer queries through inbound calls, emails, and live chats.Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media plat...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer Offshore (Remote)

    Customer Service Officer Offshore (Remote)

    Prism+Seberang Perai, Penang, Malaysia
    PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans. Being part of PRISM+’s elite team of customer service professionals ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Head of Revenue Operations

    Head of Revenue Operations

    QuantiosSerdang, Kedah, Malaysia
    The Revenue Operations Lead will serve as a strategic partner to the Chief Revenue Officer, playing a pivotal role in optimising and scaling our sales and marketing operations.This is a newly creat...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer

    Customer Service Officer

    Arrow ComponentsPenangMalaysia, Penang, Malaysia
    Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Community Officer (Customer Service, Operations, Events) (Start ASAP)

    Community Officer (Customer Service, Operations, Events) (Start ASAP)

    AfterschoolGeorge Town, Penang, Malaysia
    The Flexi Group seeks a personable Community Officer to enhance member experience, drive events, and support operations across flexible workspaces in Asia Pacific and Australia.Here’s what you will...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer

    Customer Service Officer

    Hudson Talent SolutionsGeorge Town, Penang, Malaysia
    Get AI-powered advice on this job and more exclusive features.Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.Assist i...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
    • Dinaikkan pangkat
    MY - Officer - Land Transport, Customer Service

    MY - Officer - Land Transport, Customer Service

    DB SchenkerPenangMalaysia, Penang, Malaysia
    At DB Schenker, you are part of a global logistics network that connects the world.A network that allows you to shape your career by encouraging you to contribute and truly make a difference.With m...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Team Leader (Contact Centre)

    Team Leader (Contact Centre)

    SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
    We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu