Customer Service Officer (Nationwide)
AFFIN GroupSeberang Perai, Penang, Malaysia30+ hari lalu
Penerangan pekerjaanTo assist in referral and cross selling of deposits / investment / Bancassurance / Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given. Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA / CA / FD / SDB / ATM / RIB / CIB etc Ensure adherence to compliance on FSA / IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main / primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM / BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs / OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT / Non IT Asset / Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages / documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licences. Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction / support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching / mentoring / appraisals. Social Commitment activities involvement Relief duties- ABM / BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines. To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
- To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank's internal policy and regulatory requirement.
- Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
- To assist in referral and cross selling of deposits / investment / insurance / Wealth / Takaful products & cross selling activities towards achieving branch target.
Accountabilities
Financial
Process
Customer
People
Corporate Social Responsibility
Other Responsibilities
Learning & Growth
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service Officer • Seberang Perai, Penang, Malaysia
Pekerjaan berkaitan
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia.
Our brands include The Hive, Common Ground and The Cluster, each brin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Community Officer (Customer Service, Operations, Events)
the HiveGeorge Town, Penang, MYQuick Apply
- Dinaikkan pangkat
QA Specialist (Customer Service)
SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Relationship Manager (Nationwide)
AFFIN GroupButterworth, Penang, Malaysia Create your future with Affin! You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work.
Here, you don’t just stay at the forefr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Service Officer
Suiwah Corporation BhdButterworth, Penang, Malaysia A massive retail chain of supermarkets and convenience stores, including global trading activities managed by Sunshine Wholesale Mart Sdn.
Develop and implement PR strategies and campaigns aligned t...Tunjukkan lagiKemas kini terakhir: kurang daripada 1 jam yang lalu
- Dinaikkan pangkat
Regional Deposit Director (Nationwide)
AFFIN GroupPenangMalaysia, Penang, Malaysia Create the future with Affin! You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier.
Join us at AFFIN, where the ope...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Lead Talent Acquisition : Build World-Class Teams (Remote)
BjakKulim, Kedah, Malaysia A financial services platform in Malaysia seeks a Lead, Talent Acquisition to drive recruitment efforts.This role involves managing the full-cycle hiring process and ensuring a positive candidate e...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Remote German O2C Analyst — Collections & Cash
Danaher CorporationKulim, Kedah, Malaysia A global technology company in Kuala Lumpur is seeking an O2C Analyst with fluency in German to manage collection activities.
The role involves supporting timely customer payments, stakeholder engag...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Senior UA & Growth Lead - Remote & Flexible Hours
Pixlr GroupSungai Petani, Kedah, Malaysia A leading photo editing platform company is seeking a hands-on Senior User Acquisition Manager to scale its subscriber base and drive sustainable growth.
The role involves managing campaigns across ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Impactful Online Tutor : BSc Professional Accountancy
The University of LondonSungai Petani, Kedah, Malaysia A leading global education provider is seeking an Online Tutor specializing in Performance Management for their BSc Professional Accountancy programme.
The role involves supporting students through ...Tunjukkan lagiKemas kini terakhir: kurang daripada 1 jam yang lalu
- Dinaikkan pangkat
Customer Service Specialist
SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Remote Financial Operations Associate Mandarin Fluent
Shift MarketsKulim, Kedah, Malaysia A financial services company is seeking a Junior Financial Operations Associate to support global operations.This fully remote role will involve managing deposits, withdrawals, and reconciliations,...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Associate Director, Organizational Change Management (OCM)
AvasantKulim, Kedah, Malaysia Organizational Change Manager (OCM).Avasant is a Los Angeles, California based top management consulting and research firm providing Strategic Sourcing, IT and Business Transformation, and Global S...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Customer Service Officer
Arrow ComponentsPenangMalaysia, Penang, Malaysia Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
Assist in maintaining performance expectations to further enhance Arro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
B2B Growth Lead — Remote, Flexible Hours
SlasifySungai Petani, Kedah, Malaysia A rapidly growing technology company, Slasify, is seeking a highly skilled Business Development Manager to generate new business opportunities and maintain client relationships.This role offers the...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Regional Engagement Lead — Global Cybersecurity (Remote)
PositkaSungai Petani, Kedah, Malaysia A boutique consulting firm is seeking a Regional Engagement Manager in Kuala Lumpur.This role requires 7+ years of experience in Project Management and fluency in Mandarin for client communication ...Tunjukkan lagiKemas kini terakhir: kurang daripada 1 jam yang lalu
- Dinaikkan pangkat
MY - Officer - Land Transport, Customer Service
DB SchenkerPenangMalaysia, Penang, Malaysia At DB Schenker, you are part of a global logistics network that connects the world.A network that allows you to shape your career by encouraging you to contribute and truly make a difference.With m...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead : Mentorship & Global Impact
TeleperformanceBayan Lepas, Penang, Malaysia A customer service leader in Penang is seeking a Customer Service Team Lead to provide mentorship and ensure performance standards.
Ideal candidates will have a Bachelor's degree, fluency in Mandari...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Team Leader (Contact Centre)
SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu