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Regional Product Information & Communication Manager I Hospitality I KL

Regional Product Information & Communication Manager I Hospitality I KL

Peoplebank AsiaKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

Overview

Regional Product Information & Communication Manager I Hospitality I Kuala Lumpur (KL) – Roles at Peoplebank Asia

Role summary : The Regional Product Information & Communication Manager drives alignment, communication, and execution of the regional Product & Services, CSR, and Sales roadmap. This position bridges operational, commercial, and marketing teams to ensure information accuracy, consistency, and continuous improvement of the guest experience across markets.

Key Responsibilities

  • Strategic Planning & Roadmap Management

Contribute to the development and implementation of the global roadmap strategy, covering CSR, Product & Services, and Sales experiences.

  • Lead the creation of a consolidated multi-year roadmap for EHS, CSR, Product & Services, and IRES — including OPEX / CAPEX budgets and 3-year plans.
  • Collaborate with the VP, Operations & Product to frame business plans and budgets.
  • Monitor roadmap progress monthly to ensure timely and quality execution by all involved teams.
  • Cross-Functional Coordination & Communication

    • Act as the bridge between operational and commercial teams, driving continuous improvement and accuracy in product-related information.

  • Manage internal communications on product developments for marketing teams globally (including Product & Services teams in Lyon).
  • Promote a shared product culture by engaging and onboarding stakeholders — especially resort teams — to key product priorities.
  • Support commercial markets with ad hoc requests and product information updates.
  • Information Management & Content Delivery

    • Ensure product consistency across resorts and sales markets.

  • Produce and distribute high-quality communication content across channels (newsletters, presentations, reports) to keep all stakeholders informed and aligned.
  • Implement optimized processes and tools to enhance information flow between Marketing, Sales, Product & Services, and Resort teams.
  • Encourage best practice sharing across Business Units.
  • Guest Experience & Quality Monitoring

    • Lead initiatives to enhance guest experience through regular analysis of guest feedback (GM surveys, semantic analysis, sales feedback, claims, etc.).

  • Coordinate quality monitoring initiatives and ensure effective follow-up actions across departments (P&S, CSR, EHS, IRES).

    • Profile & Requirements

  • Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or related field.
  • Minimum 5 years of experience in hospitality or upscale environments.
  • Proven project management experience and ability to handle multiple priorities.
  • High proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
  • Strong analytical mindset and comfort working with data and metrics.
  • Demonstrated leadership, autonomy, and proactive approach.
  • Organized, rigorous, and business-oriented, with the ability to balance strategic vision and operational execution.

    • How to Apply

    Interested applicants, please click the “Apply Now” button to submit your updated resume.

    Please note : Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

    Cheah Wei Ee

    Principal Consultant - Retail & Hospitality Division

    EA Personnel No : R

    Peoplebank Singapore Pte Ltd | EA Licence No : 08C5248

    #J-18808-Ljbffr

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