Senior IT Support

The IT Support cum Network Administrator will oversee the organization's IT infrastructure, ensuring the smooth operation of hardware, software, and networks.

Key Responsibilities

• Manage, monitor and maintain LAN, WAN, Wi-Fi, VPN, and firewalls to ensure high security and performance.
• Provide day-to-day technical support to internal staff and ensuring smooth operation of IT systems.
• Respond to service requests via email, phone or in-person and resolve issues efficiently.
• Install, configure and maintain hardware, software and operating systems.
• Maintain an up-to-date IT asset inventory and track equipment usage.
• Conduct IT training sessions for employees on security policies, software use and compliance requirements.
• Provide remote support for off-site or traveling employees.
• Oversee Office 365 administration including email security, access controls and manage user accounts, permissions and group policies.
• Implement and enforce IT security policies and procedures aligned with PCI DSS, ISO9001 and PDPA.
• Conduct periodic IT security audits and ensure compliance with industry standards and customer audit requirements.
• Work closely with HR and Security departments to enforce the Clean Desk Policy and protect data confidentiality.
• Provide technical documentation and reports for audit related to IT security, system access and network controls.

Qualifications & Requirements

Key Skills

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