Senior IT Support Engineer
Planet GroupKuala Lumpur, Kuala Lumpur, Malaysia22 jam yang lalu
Penerangan pekerjaanDiploma / Degree in Information Technology, Computer Engineering, or related field. Minimum 3 years experience in IT hardware support, preferably in the retail industry. Strong knowledge of POS systems, Windows OS, networking, and basic server administration. Familiarity with CCTV systems, POS devices, and retail hardware peripherals is an advantage. Good problem‑solving skills with hands‑on technical ability. Able to travel to retail outlets when required. Strong communication and teamwork skills. EPF, SOCSO, EIS Panel Clinics & Medical Coverage Personal & Group Insurance Annual Bonus Staff Purchase Professional Development Opportunities for growth
Job Responsibilities
- Install, configure, and maintain IT hardware including desktops, laptops, POS systems, printers, servers, and networking devices.
- Provide first-level and second-level troubleshooting for hardware issues across retail outlets and head office.
- Monitor system performance and proactively identify potential hardware failures.
- Manage IT asset inventory (procurement, tagging, tracking, and disposal).
- Coordinate with vendors and service providers for warranty claims, repairs, and maintenance contracts.
- Support store openings, relocations, and hardware rollouts (POS setup, CCTV, routers, cabling).
- Ensure hardware security and compliance with company IT policies.
- Provide training or guidance to staff on basic hardware troubleshooting.
- Document IT procedures, maintenance schedules, and support logs.
Requirements
Benefits
A retail fashion company established in 1995, based in Kuala Lumpur and Johor Bahru, with 21 outlets nationwide carrying international and own brands such as Carhartt WIP, New Balance, Adidas, Neighborhood, Hype Clothing & Crossover.
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It Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
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