Senior Engineer Wintel

Overview

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Responsibilities

• Level 1, 2 and 3 problem resolution
• 24 x 7 availability to attend critical system issues
• Under minimal supervision partner with other teams to plan, coordinate, design, configure, install, and maintain Intel based systems
• Review, maintain and monitor system reliability and performance
• Install and configure new server hardware and operating system
• Perform patching and updates on server OS and hardware
• Review and enforce security and server policy
• Involve in Problem log, RCA, and Problem Management log
• Act as technical project leader for projects with small budgets or limited duration
• Work with vendors and partners to ensure hardware and software are delivered / configured according to specification
• Provide 1st, 2nd and 3rd level support on daily operations covering servers (hardware and operating system)
• Ensure daily review and monitoring of servers and infrastructure components security
• Review and validate periodic performance reports to ensure capacity, performance and availability are at optimum level
• Perform Windows updates according to planned patching schedule
• Review and document changes to existing servers to avoid system interruption and business impact
• Monitor and manage the resolution of problems within infrastructure, including root cause analysis
• Engage with vendors and other internal teams for planned maintenance activities

Qualifications

Seniority level

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