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Senior Associate - People Operations
PwC MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia3 hari lalu
Penerangan pekerjaanPeers in Human Capital including team lead. Colleagues in Finance, Digital, Practice Management, Facilities and Services. PwC employees. 4–6 years of experience in HR Shared Services or BPO environments with ticketing systems preferred. Demonstrated understanding of HR operations and proven track record of managing and leading teams effectively. Strong self‑motivation and proactive approach to problem‑solving and identifying improvement opportunities. Excellent interpersonal, communication and negotiation skills, both written and verbal. Strong analytical and problem‑solving abilities, with attention to detail. Proficiency in Microsoft Excel and Power Query required. Proficiency with Workday and ServiceNow required. Familiarity with Alteryx, Microsoft Visio and Power Automate is an advantage. Academic Certificates and Transcripts from SPM (or equivalent) onwards. A copy of your NRIC or passport. Recent passport‑size photo.
PwC Malaysia, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Senior Associate – People Operations
At PwC, our people in people operations focus on managing the people lifecycle and day‑to‑day operational tasks related to employees. Responsibilities include onboarding, offboarding, payroll and benefits administration, absence management, employee record‑keeping and compliance with labour laws.
Line of Service
Internal Firm Services
Industry / Sector
Not Applicable
Specialism
IFS – Human Capital (HC)
Management Level
Senior Associate
Key Accountabilities
- Lead Generalist (L1) and Specialist (L2) teams within the People Operations pillar, fostering a culture of compliance, innovation and high performance.
- Monitor, analyse and report monthly on the achievement of SLAs and KPIs, leveraging insights to drive process enhancements and operational efficiencies.
- Implement robust controls to mitigate operational risks and ensure strict compliance with HR policies, procedures, data management practices and control measures.
- Work closely with the business process excellence pillar to drive operational efficiency through continuous improvement initiatives, use of automation tools and optimisation of day‑to‑day workflows.
- Develop, maintain and govern the knowledge base for all HR processes, ensuring comprehensive documentation such as process maps, workflows, SOPs and RACI matrices.
- Support system implementations and continuous improvement initiatives on both global and local levels.
Key Working Relationships
Skills, Experience and Qualifications
Additional Application Instructions
Education
Bachelor’s Degree
Travel Requirements
Up to 20%
Government Clearance Required
Yes
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