Senior Manager - Quality Assurance (Operations)

Senior Manager - Quality Assurance (Operations)

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Provide leadership and oversight of the QA function across multiple plants. Responsible for standardizing effective quality systems, ensuring quality compliance, driving performance improvements, and supporting plant QA teams in achieving quality objectives. Ensure effective execution of QA strategy and continuous performance improvement across all plants.

DUTIES AND RESPONSIBILITIES

Business / Operations

• Provide strategic oversight for QA operations, ensuring standard implementation of effective quality systems procedures and standards.
• Guide and monitor QA performance using KPIs across assigned plants and ensure alignment with corporate goals, regulations, and customer expectations; and drive systemic improvements based on trend statistical analysis.
• Ensure consistent execution of QA processes such as incoming materials inspections, in‑process inspection, final product inspections, validation qualification and analytical laboratory testing.
• Provide oversight and support to plant QA teams in managing supplier‑related quality issues, including incoming rejections, material holds, and effective SCARs.
• Review and analyse supplier quality trends across all plants; escape systemic issues to Procurement and Central QA as needed.
• Provide technical support to Plant QA Managers in troubleshooting, root cause analysis, corrective actions and process improvement related to laboratory testing failures or findings.
• Oversee implementation of validation and qualification protocols and ensure alignment across plants.
• Supporting change control processes including changes related to supplier, FMEA, and risk management activities across all plants under supervision.
• Ensure effective implementation and tracking of CAPA, complaint handling and audit readiness at each plant.
• Review and approve formal response to customers regarding complaint resolution and product related actions.
• Track complaints across plants and look for recurring issues to identify system issues.
• Standardise quality related documentation and audit practices across the plants to ensure consistency and compliance.
• Lead multi‑plant readiness for external and internal audits, support audit responses and closure activities.
• Coordinate with central QA for procedural updates, compliance issues, and harmonisation initiatives.
• Facilitate regular communication between plants, coordinating best practices and providing guidance on operational challenges.
• Monitor resource usage and quality related costs to support efficient operations across plants.
• Manage performance appraisals, development plan, and succession planning for subordinates.
• Any other duties or tasks as assigned by your superior.

People / Stakeholder Management

REQUIREMENTS

Education : Bachelor’s Degree and / or Master in Science (Chemistry), Engineering or equivalent.

Work Experience : Minimum 10 years experienced in quality assurance management similar capacity preferably in manufacturing industry, with 4 years in a managerial post.

Technical and Professional Knowledge :

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