AWS / Infrastructure Technical L3 Support
ARCONDIS AG / GmbHMalaysia, Malaysia30+ hari lalu
Penerangan pekerjaanTroubleshoot and resolve complex technical issues across AWS-based infrastructures Back up and restore EC2 instances and attached volumes Patch and maintain operating systems and applications Perform application upgrades, including new releases across environments Change instance configurations (e.g. disk size, FSx file systems, compute resources) Administer IAM and Active Directory group-based access management Monitor system and application performance via AWS CloudWatch and Splunk Plan and execute system migrations and infrastructure changes Lead and document change processes via ServiceNow (SNOW), including evidence of installs / patches Ensure optimal performance and resource utilisation across environments Collaborate with infrastructure, DevOps, and security teams on cross-functional issues and improvements Provide technical guidance to Level 1 and 2 engineers Drive continuous improvement initiatives and support disaster recovery planning
Qualifications
- Deep expertise with AWS services (EC2, RDS, S3, IAM, FSx, VPC, CloudWatch, etc.)
- Proven experience in scripting, automation, and infrastructure as code (e.g. Terraform, CloudFormation, AWS CLI)
- Strong understanding of IAM, Active Directory integrations, and role-based access controls
- Experience with database management (PostgreSQL, SQL Server), including patching and upgrades
- Familiarity with monitoring tools such as Splunk and AWS-native solutions
- Excellent documentation and change management skills, ideally with SNOW
- Strong customer orientation and ability to handle high-pressure, critical issues
- Hands-on experience with application lifecycle management in cloud environments
- Minimum : High school diploma or equivalent
- Preferred : Bachelor’s degree in Computer Science, Information Technology, or a related field
- AWS certifications (e.g. Solutions Architect, SysOps Admin, DevOps Engineer) are highly desirable
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Technical Support • Malaysia, Malaysia
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