Lobby Ambassador

About Us

Eastin Hotel Kuala Lumpur is a business-class hotel committed to delivering warm hospitality and professional service to our guests. Currently, the hotel is undergoing an exciting transformation and rebranding journey to align with the standards of a renowned international 5-star brand. As part of this growth, we are seeking warm, welcoming, and service-oriented talents to be part of our Front Office team.

About the Role

The Lobby Ambassador is the first point of contact in the hotel lobby, responsible for creating a positive and memorable first impression. This role focuses on providing personalized guest service, assisting with directions, and ensuring the lobby experience reflects the hotel's brand standards.

Key Responsibilities

• Greet and welcome guests warmly upon arrival in the hotel lobby.
• Assist guests with inquiries, directions, and general information about the hotel and surrounding area.
• Escort guests to reception, concierge, or other service points as needed.
• Support Front Office and Guest Relations team in handling VIPs and special requests.
• Maintain a professional and polished presence in the lobby at all times.
• Observe guest needs and proactively offer assistance.
• Coordinate with Concierge, Bellman, and Duty Manager to ensure smooth guest experiences.
• Ensure the lobby area is always presentable and aligned with brand standards.
• Assist in handling guest feedback or complaints, escalating to supervisors when necessary.

Requirements

Benefits

Job Types : Full-time, Permanent, Fresh graduate

Pay : RM1, RM2,500.00 per month

Benefits :

Work Location : In person