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Knowledge Management Analyst
bpKuala Lumpur, Kuala Lumpur, Malaysia24 hari lalu
Penerangan pekerjaanEvaluate and update materials created by stakeholders as requested. Utilise outlined processes and tools to assess and action knowledge and content queries. Build effective relationships with regional delivery centre colleagues and content owners. Maintain Identify and update knowledge-based assets due to new system releases or process changes in partnership with the knowledge management coach. Monitor people and culture knowledge performance and flag knowledge issues. Identify opportunities for continuous improvement. Promote Escalate technical issues or configuration change requests as needed to the Activity Manager / Knowledge Coach. Support continuous learning and development of knowledge management capability. Bachelor’s degree in a relevant technical / business field or equivalent experience Experience in HR or another shared services environment is preferred Knowledge management qualification from a recognised institution or equivalent experience is preferred 1–3 years of Experience in Knowledge Management environment or equivalent is preferred Effective writing skills including spelling, sentence structure and grammar Creation and maintenance of knowledge base / portal content Foundational knowledge of customer relationship management systems, portal and chatbot technologies Digital fluency – UX / graphic design, web editing, wireframes and analytical support tools Numeracy & analytical thinking – ability to generate and analyse data to inform decisions Risk management – proactively mitigates data privacy risks Solution focus – identifies value-added solutions Stakeholder management – builds relationships with key stakeholders with a coaching approach Business sense & customer focus – understands the relationship between activity and BP strategy Acts with integrity and upholds BP values Inclusion and collaboration with diverse stakeholders Group mindset – considers the bigger picture and team perspectives Calm under pressure and adaptable to ambiguity Curiosity, resilience and openness to new experiences Foundational knowledge of HR management systems, processes and ways of working Travel : No travel is expected for this role Relocation : This role is not eligible for relocation Remote Type : Hybrid of office / remote working We are an equal opportunity employer and value diversity at bp. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity, veteran status or disability status. Reasonable adjustments are available for applicants with accessibility needs during the recruitment process. Consulting, Information Technology
Knowledge Management Analyst
bp – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Operations & Advisory is an internal global HR shared services organisation responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. The Operations & Advisory – Knowledge Management Advisor is the first point of contact to gather and access knowledge within the local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge deliverables from various stakeholders.
Purpose : Work with the knowledge management coach to implement the Operations & Advisory management strategy. Identify, create and promote knowledge materials that help bp colleagues resolve people and culture queries. Maintain the bp people portal knowledge base.
Key accountabilities
- Implement
Format, publish and archive knowledge materials in accordance with established writing guidelines.
Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
Share knowledge updates and data analytics with relevant stakeholders to improve real-time query resolution.
Essential Education
Essential Experience & Job Requirements
Technical Capability
Business Capability
Leadership & EQ Capability
Desirable Criteria
Travel, Relocation and Working Arrangements
Other
Job Function
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Knowledge Management • Kuala Lumpur, Kuala Lumpur, Malaysia
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