Tidak lagi menerima permohonan
Customer Success Specialist - Bahasa Indonesia - Penang
TeleperformanceBayan Lepas, Penang, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Specialist Indonesia • Bayan Lepas, Penang, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Microsoft 365,Teams,Sharepoint-Mandarin speaking-Malaysia
RAPSYS TECHNOLOGIES PTE LTDBatu Kawan, Penang, Malaysia Microsoft 365, Teams, SharePoint - Mandarin speaking - Malaysia.We are seeking a skilled Microsoft 365 specialist fluent in Mandarin to manage and optimize our cloud-based collaboration platforms.T...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (Mandarin Speaking)
TPPenangMalaysia, Penang, Malaysia Be among the first 25 applicants.Handle customer inquiries via phone and email.Provide accurate information, resolve issues, and ensure excellent customer satisfaction.
Represent the client’s brand ...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist
Rapsodo Inc.Batu Kawan, Penang, Malaysia Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance.
Our proprietary technology applications range from helping PGA ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Solutions Architect (Penang, Malaysia)
W-Consulting Company Ltd.PenangMalaysia, Penang, Malaysia Our Client is a Global Software Vendor.Due to expansion, they are seeking for an experienced Solutions Architect, based in Penang, as a technical expert to assist the project team in the implementa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc.Bayan Lepas, Penang, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - English
TPBayan Lepas, Penang, Malaysia Customer Success Specialist – English.Join TP Malaysia as an English-speaking Customer Support Specialist – we’ve got your move covered! Live and work in sunny Penang.
Support customers with orders ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin Speaker - Penang
Arvion ServicesGeorge Town, Penang, Malaysia Customer Success Specialist - Mandarin Speaker - Penang.We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, ...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Freelance Annotator QA (Indonesian)
Toloka AnnotatorsCentral George Town, Penang, Malaysia Get AI-powered advice on this job and more exclusive features.Please submit your resume in English and indicate your level of English.
At Toloka Annotators, we connect smart, curious people from aro...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Success Operations Specialist
OakyKulim, Kedah, Malaysia Process excellence and scale — Map, document, and improve core CS and GTM processes.Remove waste before you automate.Own SOPs, QA checks, and run monthly audits to remove wasteful processes.Publish...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Azure AI Engineer - Malaysia
eduCLaaSSungai Petani, Kedah, Malaysia The engineer will be responsible for designing, developing, and deploying AI-powered applications on Microsoft’s Azure ecosystem.
This role involves working with Azure AI Services, Azure OpenAI, Mic...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Cantonese
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Success Specialist - English (Local Malaysians).Provide technical and non-technical support to customers via calls, emails, or live chat.
Communicate fluently in Cantonese (both spoken and ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Customer Success Manager Batu Kawan, Pulau Pinang (Penang), Malaysia
Micron Memory Malaysia Sdn BhdBatu Kawan, Penang, Malaysia Customer Success ManagerBatu Kawan, Pulau Pinang (Penang), MalaysiaAs a • •Customer Success Operations Manager • • at Micron Technology, Inc.
You will drive the performance and development of your team...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppSungai Petani, Kedah, Malaysia Chinese and English) Customer Success Specialist (Malaysia, remote).Be among the first 25 applicants.Passionate about the world of tech?.
What if you had a chance to be a part of the world's leading...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - English (Local Malaysians)
TPPenangMalaysia, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.
Communicate with customers via phone, email and chat.CSS represe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin - Penang
TPPenangMalaysia, Penang, Malaysia Love helping people? Join us as the.Be part of a team that values protecting personal data and delivering top-notch service in a friendly, growth-focused environment.
Diploma / Degree (any field) - Mi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (English)
YPOSeberang Perai, Penang, Malaysia YPO is a member organization for over 38,000 CEOs and leaders worldwide.Our purpose is to create a better world by developing better leaders.
YPO offers platforms, programs and opportunities for lif...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Brand Specialist (Remote) Malaysia
Firefish DesignBayan Lepas, Penang, Malaysia We are looking for someone unafraid to fail while learning new things.We want an all-rounder capable of adapting between roles as needed.
We want a creative to thrive with us for the AI-disruptive 2...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Indonesian Language Specialist – AI Trainer
Invisible Expert MarketplaceSeberang Perai, Penang, Malaysia Indonesian Language Specialist – AI Trainer.Are you an Indonesian language expert eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engine...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Freelance Quality Assurance Annotator (Indonesian)
Toloka AnnotatorsSungai Petani, Kedah, Malaysia Freelance Quality Assurance Annotator (Indonesian).Get AI-powered advice on this job and more exclusive features.Please submit your resume in English and indicate your level of English.At Toloka An...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Success Director – Asia (New role based in KHTP, Kedah)
WatlowKulim, Kedah, Malaysia Job Title : Customer Success Director – Asia.We are seeking an experienced and strategic.Customer Success and Customer Service functions.
This role is pivotal in ensuring our clients achieve maximum ...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu