Customer Success Manager Batu Kawan, Pulau Pinang (Penang), Malaysia

## Customer Success ManagerBatu Kawan, Pulau Pinang (Penang), MalaysiaAs a

• Customer Success Operations Manager
• at Micron Technology, Inc., you will have the outstanding opportunity to lead a team dedicated to delivering exceptional customer service! You will drive the performance and development of your team, working closely with diverse collaborators to achieve our ambitious corporate strategic objectives, market share, and sales goals. By meticulously assessing individual capabilities and conducting detailed performance appraisals, you will build targeted goals and development plans that improve our team's efficiency. In this role, you will monitor key performance metrics to identify and implement continual improvement opportunities. You will lead your team towards flawlessly achieving our Operational Objectives, including Outstanding Customer Experience, Sales Efficiency, Optimized Revenue, Inventory Management, and Professional Development. Join us in crafting the future of customer success at Micron!Responsibilities and Tasks Ensure team members are properly trained according to department compliance, work requirementsMaintain knowledge of and apply company and local safety, labour, and ethics policies Communicate requirements to applicable team members and external partners Minimum Qualifications :
• with strong biz and supply chain acumen
• Business Level English and Native Level Proficiency in one of the following Language (Mandarin, Korean, Japanese or Vietnamese). Mandarin is the most preferred
• Excellent interpersonal and communication skills
• Demonstrated ability to lead high-performing teamsBachelor’s degree on biz with proven experience on customer success / operation management role5+ years of experience in customer success or operations management, facing external customers Strong analytical and problem-solving skills Preferred Qualifications :
• Master’s degree in business administration or related field or equivalent experience
• Experience with supply chain management
• Proven track record of implementing successful customer success strategies
• Familiarity with CRM software and data analysis tools
• Experience with Project ManagementWe are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life
• for all
• . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.Strong communities and education are vital to the success of both society and innovative companies. Every Micron site understands the complex needs of their local community. Whether it’s through strategic giving, sponsorships or deploying team member volunteers, we are making a difference. Micron is committed to sustainable practices and supporting our global community. We are building and maintaining sustainable operations, products, and communities while focusing on opportunities and risks that are most important to our business success and stakeholders.Before submitting your CV, please review our . Micron recruiters use review tools to identify your unique skill set based on the information in your CV, and to assess how closely that skill set matches the defined skill set for open positions. While submitting your CV through this portal is not obligatory, we encourage you to do so. If you click “Submit my CV” below : 1. Our recruiting platform will use artificial intelligence to inform the recruiter of skills you may have that are not listed on your CV, based on your career history and work experience. 2. Our platform may also supplement the information provided in your CV with information obtained from publicly accessible professional-oriented sources, such as your public LinkedIn profile. 3. Our platform may highlight your application for the recruiter based on its content, the platform’s analysis described above, and Micron’s configuration of the skill and qualification matching software. 4. Our platform may recommend additional roles at Micron for you to consider. 5. These unique features help us ensure that we don’t miss what you have to offer. They also support our efforts to eliminate bias in the hiring process. 6. If your application is unsuccessful, we’ll keep your application after the close of the search so that we can match you with roles in the future and contact you about them. You can request deletion of your application at any time.
• For applicants and job searchers in the European Union, Iceland, Norway, Liechtenstein, the United Kingdom or Switzerland
• , if you do not want to benefit from the skill and qualification matching features described above, then you should not upload your CV through this platform. Instead, email your CV to TA\ along with the Req Id number listed in the job description. Your CV will be forwarded to the appropriate recruiter for review.

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