Job Overview
Oversees daily operations, including staff supervision, customer service, and financial management.
Key Responsibilities
- Maintain high standards of food quality, service, and cleanliness.
- Manage inventory and budgets to ensure cost-effective operations.
- Handle customer complaints and feedback promptly to guarantee a superior dining experience.
Staff Management
Recruit, hire, train, and schedule front-of-house and back-of-house staff.Supervise and appraise staff performance, providing coaching or disciplinary action when needed.Ensure staff adheres to all restaurant policies and high service standards.Financial and Operational Management
Manage budgets, control operational costs, and identify opportunities for waste reduction.Oversee inventory, order supplies, and manage relationships with vendors.Create and analyze financial reports on revenue and expenses.Customer and Quality Assurance
Ensure a high level of customer satisfaction by overseeing all guest interactions.Promptly and effectively resolve customer complaints and feedback.Monitor food quality and collaborate with the kitchen to maintain high standards.Ensure compliance with all health, safety, and sanitation regulations.Strategic and Administrative Duties
Oversee daily operations, including front and back-of-house functions.Handle administrative duties such as payroll and other paperwork.Promote the restaurant and develop strategies to attract a broader audience.Application Questions
Which of the following statements best describes your right to work in Malaysia?What's your expected monthly basic salary?Which of the following types of qualifications do you have?How many years' experience do you have as a restaurant manager?How many years of people management experience do you have?Do you have customer service experience?How many years of payroll experience do you have?Which of the following languages are you fluent in?#J-18808-Ljbffr