Tours Manager

About Us

M.S. Star Travel Agencies Sdn Bhd is a travel agency specializing in providing exceptional travel and tourism services. With a team of less than 50 dedicated employees, the company is committed to offering personalized and memorable travel experiences to its customers. Established with a mission to create unforgettable journeys for all travelers, M.S. Star Travel Agencies Sdn Bhd aims to be a leading player in the travel industry. The company's vision is to become the preferred choice for travelers seeking reliable and top-notch travel services. Their objectives include delivering high-quality travel packages, ensuring customer satisfaction, and promoting tourism in various destinations.

Job Description

• Lead, mentor, and manage a team of tour consultants to achieve departmental goals.
• Ensure accurate updates of work-in-progress (WIP) bookings and maintain customer inquiry records in trackers.
• Organise weekly department meetings to review progress, provide feedback, and strategise for future initiatives.
• Develop and monitor key performance indicators (KPIs) to improve team and departmental performance.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.
• Oversee the design, pricing, and execution of domestic and international tour packages to ensure they cater to client needs.
• Collaborate with the Product Development Team to select tour products and identify suppliers.
• Create and execute marketing strategies to promote tour products and boost customer engagement.
• Ensure timely and professional client communication via phone and email.
• Provide accurate information on travel-related matters, including airfares, itineraries, and tour packages.
• Monitor and analyse key performance metrics to ensure alignment with departmental goals and identify areas for improvement.
• Resolve internal and external conflicts to maintain smooth operations and excellent client relationships.
• Build and maintain relationships with local and international partners to ensure compliance and foster mutual growth.
• Manage the Tours Department budget, ensuring profitability and preparing financial reports for senior management.
• Mentor and train new team members to ensure effective integration and skill development.
• Stay updated on travel trends, new destinations, and emerging customer preferences.
• Ensure compliance with all travel industry regulations and safety standards.
• Prepare detailed reports on team performance, progress, and departmental developments.

Requirements

Benefits

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