Junior IT Global Service Desk Specialist

Overview

Junior IT Global Service Desk Specialist

Be among the first 25 applicants. At Swarovski, we value innovation, exploration, and growth. This role offers a rewarding experience within a diverse team that pushes boundaries at a truly iconic global brand.

Responsibilities

• Provide highly skilled user support for client hardware, Windows operating system, and Office environment to complete workflows, incidents, and requests in a cost-efficient manner.
• Resolve user requests / incidents directly or route tickets to the appropriate second level support team.
• Aim for a high first-level support solution rate to maximize user satisfaction.
• Act as the single point of contact (SPOC) for end users and assist with IT issues.
• Inform users about the status of their requests and coordinate with other teams as needed based on urgency.
• Log requests in the ticketing system (change orders, incidents, or requests).
• Document problem solutions and maintain the internal knowledge database.

About You / Qualifications

Benefits

Company & Values

Swarovski is an equal opportunity employer. We celebrate individuality and strive for a workplace where everyone feels involved, respected, valued, connected, and heard. Employment decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status.

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