Senior Operation Manager

Qualifications :

Minimum requirements :

• Education & Language
• Diploma / Degree and Above
• English proficiency B2 CEFR level or higher (verbal and written)
• Fluent in Mandarin or Cantonese (verbal communication required)
• Experience
• Minimum 8 years' experience as a Team Managing experience in a BPO / Contact Centre Environment.
• Preferably exposure to a similar e-commerce / marketplace industry in a BPO environment
• Skills & Competencies
• Demonstrated experience in implementing cross company business processes across multiple teams
• Strong analytical, presentation and business planning skills coupled with equally strong execution focus
• Exceptional verbal and oral communication skills. Experience in working with teams across locations
• Passion for ensuring an excellent user experience
• Experience managing teams of 200+ people
• Work Requirements
• Must be able to work in office at Medini 9, Iskandar Puteri, Johor, Malaysia

Responsibilities :

Key responsibilities include :