iTero Business Operations Specialist

iTero Business Operations Specialist

Department : Operations

Employment Type : Full Time

Location : APAC-Malaysia

Description

The Role of iTero Business Operations Specialist is responsible for supporting and also providing guidelines to assist team members to work towards achieving operational goals for iTero business in APAC. The incumbent oversees contracts processing, shipment timetables and any other enquiries supporting the iTero business. He or she will also work closely with the technical support; sales and also customer support functions in order to coordinate any activities within the markets supported. At the same time, the successful candidate will also be responsible for learning and understanding the order to cash process across various systems.

Key Responsibilities

In this role, you will…

• Data processing activities such as scanner contracts, fulfilments, replacements and RMAs, credits and rebills.
• Maintaining data accuracy in system(s) relating to services i.e. warranty, billing, subscriptions, etc.
• Support monthly and quarterly closing activities to ensure respective data is in place to support revenue recognition.
• Support projects which are not supported by automation i.e Go Digital
• Managing new purchase of demo and / or evaluation loaner requests with manufacturer(s)
• Monitoring scanner orders shipment status and keeping the regional Align teams about shipment plans.
• Ensuring documentation of supported process and systems are up to date.
• Researching new ways and alternative methods to improve operational efficiency.
• Generating reports from existing data as and when required.
• Ensuring the business operates within the company's mission statement.
• Complying with all safety policies, practices and procedures. Report all unsafe activities to supervisor and / or Human Resources.
• Participating in proactive team efforts to achieve departmental and company goals.
• Performing other duties as assigned.

In this role, you’ll need …

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills, Knowledge & Expertise

EDUCATION and / or EXPERIENCE

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