IT Onsite / Store Support Consultant

IT Onsite / Store Support Consultant – Amaris Consulting

Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfil your career expectations in a fast‑growing organization.

Your Missions

• Provide second‑line investigation and diagnosis for IT incidents and service requests.
• Resolve and close incidents / service requests in accordance with help desk procedures and allocated timelines.
• Escalate unresolved incidents / service requests within agreed timescales.
• Ensure tickets are updated consistently until issues are resolved.
• Liaise with clients, other IT support groups, and third‑party providers as necessary.
• Perform staging of PCs.
• Execute IMAC (Install, Move, Add, Change) activities.
• Conduct hardware and software maintenance and support.
• Troubleshoot and resolve PC incidents and VIP requests.
• Coordinate with Service Desk for hardware repairs.
• Assist the local Server Team during server maintenance activities.
• Provide support for special events and conferences.
• Support Connected Backup client operations.
• Deliver local network support and assist the centralized Network team as required.

Your Profile

What We Offer

Diversity and Inclusion

Amaris Consulting is proud to be an equal‑opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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