Tawaran kerja ini tidak tersedia di negara anda.
(WFH) Quality Assurance Executive
AlphaiotabpoMuar, Johor, Malaysia1 hari lalu
Penerangan pekerjaanManage the quality assurance for the clients that Alpha Iota is serving. Monitor Live Chats from Customer Service Executives. Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output. Provide coaching and follow-up coaching sessions that are adhered to. Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory. Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints. Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team. Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication. Stay aligned and updated with company policies by spending several hours each month handling customer interactions. Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively. Minimum Diploma, Advanced / Higher / Graduate Diploma. At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry. Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive). Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures. Excellent analytical problem-solving ability. Fluent in verbal and written English, Mandarin, and Bahasa Malaysia. Possess a personal laptop / computer and a good Internet connection.
Overview
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!
What would you be doing
To be successful in this role
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Quality Assurance Executive • Muar, Johor, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Test Application Development (Software)
Rohde & SchwarzKebun Baharu, Johor, Malaysia Test Application Development (Software).Develop software solutions for high-precision test systems for software-defined radios, develop software solutions for PCBA testing.Keep a close eye on the e...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Principal Engineer Production Quality and Supplier Quality Management
Infineon Technologies AGMalacca City, Malacca, Malaysia Responsible for package / process line quality performance, handling of non conformance and drive for improvement activities to meet quality target.
Ensure compliance of control plan deployment and ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Quality Control Support
PERSOLMalacca City, Malacca, Malaysia Conduct daily quality control testing to ensure the integrity and quality of client\'s products.Record results of daily QC testing accurately and efficiently.
Maintain QC organism strains to guarant...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
Senior Audit Officer
LEE & LIM PLTMelaka, Melaka, Malaysia Graduated with Degree in Accounting or relevant field.Able to command / willing to learn AXP (Auditing Software) and Microsoft Office.
Enjoyment in Annual Leaves, Study Leaves, Medical Leaves etc.Able...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Lab Assistant Reliability Test Center
Infineon TechnologiesMalacca City, Malacca, Malaysia Pengurusan dan pengawasan proses latihan, penilaian, dan perakuan bagi pekerja baru dan pekerja sedia ada.Tugas-tugas lain termasuk menguruskan uniform pekerja, membuat laporan, dan menjalankan tug...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Senior Supplier Quality Engineer
TelecontinentMuar, Johor, Malaysia Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent.
Your actual pay will be based on your skills and experience — ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
QA / QC Manager - Data Center
Turner & TownsendKebun Baharu, Johor, Malaysia QA / QC Manager - Data Center at Turner & Townsend.Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real e...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Manufacturing Quality Support (MQS)
Samtec IncKebun Baharu, Johor, Malaysia MANUFACTURING QUALITY SUPPORT (MQS) – a self-motivated, organized, and adaptable role that collaborates with production areas (e.
Stamping, Molding, Plating, HDR, Optics, Automation, Traffic, and In...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Assistant Inspector, Quality Control
ResmedKebun Baharu, Johor, Malaysia Assistant Inspector, Quality Control.The primary role of the Manufacturing Quality function is to design, implement, and monitor quality control programs.
Key responsibilities include recommending c...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Senior Manager Supplier Quality Management
Infineon TechnologiesMalacca City, Malacca, Malaysia Senior Manager Supplier Quality Management.Join to apply for the Senior Manager Supplier Quality Management role at Infineon Technologies.
Guide a material commodity as technical and quality expert ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Manager Supplier Quality Management
Infineon Technologies AGMalacca City, Malacca, Malaysia Guide a material commodity as technical and quality expert (Mold material and Epoxy Die Attach material supplier).Work closely with Procurement & Development teams to develop and implement raw mate...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
QA Executive
Alpha Iota BPO Sdn BhdMuar, Johor, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Test Application Development (Software & Hardware)
Rohde & SchwarzKebun Baharu, Johor, Malaysia Test Application Development (Software & Hardware).We are looking for a dynamic, self-driven and motivated Test Application Development Engineer with experience in test technologies of analog / RF / Di...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
HPC / AI Solution Architect
Hewlett Packard EnterpriseBatu Pahat, Johor, Malaysia Remote / teleworker role; you will primarily work from home.Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We focus on connecting, protecting, a...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
(WFH) Quality Assurance Executive
AlphaiotabpoBatu Pahat, Johor, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Staff Engineer Test Automation and Methods - Final Test
Infineon TechnologiesMalacca City, Malacca, Malaysia Staff Engineer Test Automation and Methods - Final Test.We are seeking a highly skilled professional to provide 2nd level and 3rd level support to ensure issue tickets are resolved within agreed Se...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Engineer (Debug / Test)
Rohde & SchwarzKebun Baharu, Johor, Malaysia This role is to support production, ensure product quality, and drive process improvements.The engineer (troubleshooting) will act as a bridge between design, production, and quality teams by provi...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Lab Assistant Reliability Test Center
Infineon Technologies AGMalacca City, Malacca, Malaysia Pengurusan dan pengawasan proses latihan, penilaian, dan perakuan bagi pekerja baru dan pekerja sedia ada.Tugas-tugas lain termasuk menguruskan uniform pekerja, membuat laporan, dan menjalankan tug...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Project Management Team / Quantity Surveyor (Outstation Projects)
AdeccoKebun Baharu, Johor, Malaysia Project Management Team / Quantity Surveyor (Outstation Projects) – Join to apply for the Project Management Team / Quantity Surveyor (Outstation Projects) role at Adecco.
The construction company is ex...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
QA Tester (Remote)
Mister MobileBatu Pahat, Johor, Malaysia Mister Mobile is Singapore’s trusted leader in mobile services, dedicated to empowering people through technology and delivering outstanding customer experiences.
We’re known for offering the best t...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu