Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
(WFH) Quality Assurance Executive

(WFH) Quality Assurance Executive

AlphaiotabpoBatu Pahat, Johor, Malaysia
5 jam yang lalu
Penerangan pekerjaan

Overview

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams
  • and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing

  • Manage the quality assurance for the clients that Alpha Iota is serving.
  • Monitor Live Chats from Customer Service Executives.
  • Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output.
  • Provide coaching and follow-up coaching sessions that are adhered to.
  • Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory.
  • Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints.
  • Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team.
  • Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication.
  • Stay aligned and updated with company policies by spending several hours each month handling customer interactions.
  • Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively.

    • To be successful in this role

  • Minimum Diploma, Advanced / Higher / Graduate Diploma.
  • At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry.
  • Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive).
  • Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures.
  • Excellent analytical problem-solving ability.
  • Fluent in verbal and written English, Mandarin, and Bahasa Malaysia.
  • Possess a personal laptop / computer and a good Internet connection.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Quality Assurance Executive • Batu Pahat, Johor, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Test Application Development (Software)

    Test Application Development (Software)

    Rohde & SchwarzKebun Baharu, Johor, Malaysia
    Test Application Development (Software).Develop software solutions for high-precision test systems for software-defined radios, develop software solutions for PCBA testing.Keep a close eye on the e...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Legal Executive -Payment solutions provider

    Legal Executive -Payment solutions provider

    INFINITY8JohorMalaysia, Johor, Malaysia
    Our client is a global fintech company providing innovative.Assist in the development and implementation of.Tunjukkan lagiKemas kini terakhir: 5 jam yang lalu
    • Dinaikkan pangkat
    QA / QC Manager - Data Center

    QA / QC Manager - Data Center

    Turner & TownsendKebun Baharu, Johor, Malaysia
    QA / QC Manager - Data Center at Turner & Townsend.Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real e...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Division CFO, Trilogy (Remote) - $400,000 / year USD

    Division CFO, Trilogy (Remote) - $400,000 / year USD

    TrilogyMuar, Johor, Malaysia
    Division CFO, Trilogy (Remote) - $400,000 / year USD.Trilogy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants. Get AI-powered advice on this job and more excl...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    QA Executive

    QA Executive

    Alpha Iota BPO Sdn BhdMuar, Johor, Malaysia
    Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself. Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 5 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Penetration Tester

    Senior Penetration Tester

    Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.Muar, Johor, Malaysia
    As part of the Kuala Lumpur based Offensive Security team, you will be responsible for planning, conducting penetrations tests across our company, documenting the results and providing advisory on ...Tunjukkan lagiKemas kini terakhir: 5 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Operation & Facilities Executive

    Operation & Facilities Executive

    Crescendo International School Sdn Bhd - JohorJohorMalaysia, Johor, Malaysia
    The Operations / Facilities Executive is responsible for ensuring that the school environment is safe, well-maintained and supports the needs of the school community. Cleaning and maintenance of facil...Tunjukkan lagiKemas kini terakhir: 5 jam yang lalu
    • Dinaikkan pangkat
    Test Application Development (Software & Hardware)

    Test Application Development (Software & Hardware)

    Rohde & SchwarzKebun Baharu, Johor, Malaysia
    Test Application Development (Software & Hardware).We are looking for a dynamic, self-driven and motivated Test Application Development Engineer with experience in test technologies of analog / RF / Di...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    QC Executive

    QC Executive

    KerryKebun Baharu, Johor, Malaysia
    Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries.Every day we partner with customers to create healthier, tastier and more sustainable p...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
    • Dinaikkan pangkat
    Manager I, Process Engineering (Calibration)

    Manager I, Process Engineering (Calibration)

    AlconJohorMalaysia, Johor, Malaysia
    Manager I, Process Engineering.Be among the first 25 applicants.Manager I, Process Engineering.At Alcon, we are driven by the meaningful work we do to help people see brilliantly.We innovate boldly...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    QA Manager / Assistant Manager

    QA Manager / Assistant Manager

    KIN YAT INDUSTRIAL (MALAYSIA) SDN. BHD.JohorMalaysia, Johor, Malaysia
    Manage all internal and external quality issues to ensure Zero defects of in-plant fabricated injected components / sub / finished assemblies and all out-source components. To review and implement quali...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Quality Control Support

    Quality Control Support

    PERSOLJohorMalaysia, Johor, Malaysia
    Conduct daily quality control testing to ensure the integrity and quality of client\'s products.Record results of daily QC testing accurately and efficiently. Maintain QC organism strains to guarant...Tunjukkan lagiKemas kini terakhir: 5 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Penetration Tester

    Senior Penetration Tester

    Commerz Global Service SolutionsMuar, Johor, Malaysia
    As part of the Kuala Lumpur based Offensive Security team, you will be responsible for planning, conducting penetrations tests across Commerzbank Group, documenting the results and providing adviso...Tunjukkan lagiKemas kini terakhir: 5 jam yang lalu
    • Dinaikkan pangkat
    Quality Control Supervisor

    Quality Control Supervisor

    GP Energy TechJohorMalaysia, Johor, Malaysia
    Salary Range : RM3,000 - RM5,000.Lead group of IQC, IPQC and OQC team personnel for daily QC routine activities.Monitoring the quality of raw material, component, semi-finished product and finished ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Senior Supplier Quality Engineer

    Senior Supplier Quality Engineer

    TelecontinentBatu Pahat, Johor, Malaysia
    Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Senior Technical Manager Setting And Brushing

    Senior Technical Manager Setting And Brushing

    MYFutureJobsJohorMalaysia, Johor, Malaysia
    Objective : To oversee and optimize the Setting and Brushing operations, ensuring high product quality, efficiency, and continuous technical improvement. Oversee and manage the Setting and Brushing p...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Sales Executive (Education Consultant)

    Sales Executive (Education Consultant)

    Leng Kee Auto AcademyMuar, Johor, Malaysia
    Sales Executive (Education Consultant).Promote and sell the academy’s full range of training programs, short courses, and certification programs. Handle inquiries, follow up with potential students,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Exeprience Executive (Customer Service) - Remote / WFH

    Customer Exeprience Executive (Customer Service) - Remote / WFH

    KsistersBatu Pahat, Johor, Malaysia
    Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to ha...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Azure AI Engineer - Malaysia

    Azure AI Engineer - Malaysia

    eduCLaaSBatu Pahat, Johor, Malaysia
    The engineer will be responsible for designing, developing, and deploying AI-powered applications on Microsoft’s Azure ecosystem. This role involves working with Azure AI Services, Azure OpenAI, Mic...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Senior Software Engineer (Remote)

    Senior Software Engineer (Remote)

    PortcastBatu Pahat, Johor, Malaysia
    Our mission is to transform international supply chains to be more resilient by helping logistics companies realize the full potential of their data. We cater to both shipping lines and cargo airlin...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu