Customer Experience Specialist - Japanese Speaker, including Night shift (Based in Kuala Lumpur[...]

Customer Experience Specialist - Japanese Speaker, including Night shift (Based in Kuala Lumpur with relocation support)

Agoda Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Agoda is transforming travel for millions of customers across the globe. We are recruiting Customer Experience Specialists to be based in our Malaysia office. If you are fluent in Japanese and English, we would love to hear from you!

Responsibilities

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Support a combination of Agoda products (Hotels, Flights, Activities, and more) to meet business needs after receiving the required training.
• Understand and deliver business strategies, and improve customer service through the execution of self-service options.
• Be accountable for meeting individual KPIs and team goals.
• Continuously identify work process improvements and communicate them to Team Leaders and / or Managers.

Qualifications

In Return, Agoda Will

Work Arrangement

Visa sponsorship and relocation package provided. For non-local Malaysian candidates, a bachelor’s degree or equivalent is required for visa application purposes.

Agoda is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. If you need assistance or accommodation due to a disability, please let us know.

To all recruitment agencies : Agoda does not accept third-party resumes. Agoda is not responsible for any fees related to unsolicited resumes.

By applying to this job, you agree that Agoda may process your personal data in accordance with the Agoda applicants’ privacy statement.

Discover More About Working At Agoda

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Disclaimer : We do not accept terms or conditions or agency submissions for unsolicited resumes. If we receive unsolicited CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

By applying to this job, you agree that Agoda may process your personal data in accordance with the privacy statement.

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