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Front Desk Representative
Hemrish GroupPetaling Jaya, Selangor, Malaysia15 jam yang lalu
Penerangan pekerjaanManage phone, email, and in-person inquiries with professionalism, warmth, and care. Provide concierge-style support, including transport bookings, activity arrangements, and personal requests to enhance day-to-day living. Relationship Building & Tours Present living options, services, and amenities in a clear and compassionate manner. Gather and act on resident and family feedback, showing that every voice matters. Sales & Community Engagement Organize and host open houses, wellness sessions, and social events to strengthen community bonds. Build and maintain long-term relationships with residents and families, turning them into advocates of the community. Resident Well-Being & Family Liaison Encourage residents to participate in lifestyle and wellness programs to enhance quality of life. Suggest new initiatives that improve comfort, engagement, and overall satisfaction. Cross-Functional Collaboration Contribute to workshops, blogs, and outreach activities that highlight the holistic care approach. Promote a “relationship-first” culture where hospitality, care, and wellness are seamlessly integrated. Seniority level : Entry level Employment type : Full-time Job function : Management and Manufacturing Industries : Health and Human Services
Overview
Group Chairman at Hemrish Group | Senior Living Specialist | Investor | Advancing Asia’s Silver Economy with Scalable Care Models
Responsibilities
- Reception & Concierge – First Impressions & Ongoing Care
Serve as the welcoming face of the community, ensuring every resident, family, and visitor feels genuinely valued from the moment they arrive.
Conduct guided tours that go beyond showcasing facilities — create meaningful conversations that build reassurance and trust.
Support the admissions process with empathy, helping families navigate decisions with clarity and confidence.
Act as a consistent point of contact for residents and families, ensuring needs and concerns are addressed promptly.
Partner with care teams, doctors, and therapists to ensure personalized support for residents’ well-being.
Position Details
Note : The remaining content appears to be a list of related postings and generic notices and has been omitted to focus on the current role’s responsibilities and requirements.
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Front Desk • Petaling Jaya, Selangor, Malaysia
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