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Customer Service Representative (WFH, Eng & Mandarin)

Customer Service Representative (WFH, Eng & Mandarin)

Hiredly XKlang Municipal Council, Klang Municipal Council, Malaysia
22 hari lalu
Penerangan pekerjaan
  • Customer Support & Issue Resolution
  • Provide timely, accurate, and professional responses to customer inquiries with empathy.
  • Handle a high volume of interactions efficiently while clarifying complaints and offering solutions.
  • Identify and escalate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.
  • Product Knowledge & User Education
  • Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.).
  • Guide users through account setup, KYC, deposits / withdrawals, and trading processes.
  • Proactively educate users on platform updates, new features, and security practices
  • Compliance, Security & Risk Management
  • Adhere to internal protocols and regulatory compliance guidelines.
  • Monitor and report suspicious behaviours, scams, or fraud attempts.
  • Ensure all interactions align with security best practices.
  • Collect user feedback and report recurring issues for product improvement.
  • Document customer interactions and maintain accurate case logs.
  • Provide support in multiple languages as required, prioritizing bilingual or multilingual service

    • (Apply now at #J-18808-Ljbffr

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