Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Engagement Executive

Customer Engagement Executive

Alpha Iota BPOSeberang Perai, Penang, Malaysia
22 jam yang lalu
Penerangan pekerjaan

Overview

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Benefits

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams
  • and lots more!

Responsibilities

  • Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
  • Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
  • Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
  • Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
  • Guide customers through account setup processes and address any questions they may have.
  • Escalate special cases or complex issues to the appropriate person in charge for further handling.
  • Perform account creation and setup for newly onboarded customers and manage existing customer base.
  • Identify opportunities to upsell additional services and products during the onboarding process.
  • Educate clients on the full range of services available, highlighting the benefits and value they can provide.
  • Reach out to inactive clients to encourage engagement and improve customer retention.
  • Support customer service operations with additional administrative tasks as needed.
  • Uphold integrity and confidentiality when handling all customer information.

    • Qualifications

  • Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote / virtual experience preferred).
  • Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
  • Strong multitasking, organizational, and time management skills.
  • Creative and resourceful problem-solver with a proactive mindset.
  • Reliable high-speed internet connection (work-from-home role).
  • Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
  • Flexibility to work on a rotating schedule (24 / 7 coverage), including midnight shifts, weekends, and public holidays.
  • Work schedule : 9 hours per day , 5 days a week, with 2 rest days.
  • Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

    • Referrals increase your chances of interviewing at Alpha Iota BPO by 2x

    Get notified about new Customer Engagement Executive jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Executive • Seberang Perai, Penang, Malaysia

    Pekerjaan yang berkaitan
    Customer Service Executive (Mandarin Speaker)

    Customer Service Executive (Mandarin Speaker)

    SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
    Quick Apply
    BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as.Customer...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    Community Officer (Customer Service, Operations, Events)

    Community Officer (Customer Service, Operations, Events)

    the HiveGeorge Town, Penang, MY
    Quick Apply
    The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each brin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    M365 Customer Engineer

    M365 Customer Engineer

    Infotree Global SolutionsKulim, Kedah, Malaysia
    Direct message the job poster from Infotree Global Solutions.Job title : M365 Customer Engineer.Experience : 10+ years’ experience / Mandarin Mandatory. Microsoft helps customers realize their full po...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Valuation Executive

    Valuation Executive

    JS Valuers Property ConsultantsGeorge Town, Penang, Malaysia
    JS Valuers Property Consultants Group is an established property consultancy firm registered under the Board Of Valuers, Appraisers and Estate Agents Malaysia (BOVAEA) with eleven offices in Malays...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    Marketing Officer / Executive

    Marketing Officer / Executive

    Pantai Hospital PenangBayan Lepas, Penang, Malaysia
    Meet or exceed sales objectives of assigned market segment by promoting & organising marketing activities, as well as maintaining good rapport and long‑term customer relationship with existing clie...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    Sales Executive

    Sales Executive

    Synergy Print Sdn BhdBukit Mertajam, Pulau Pinang, Malaysia
    Quick Apply
    We are looking for a competitive and trustworthy.Sales Executive in Kuala Lumper Malaysia.Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals, a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Social Media Promoter

    Social Media Promoter

    Kunkwan International Mandarin Training CentreSungai Petani, Kedah, Malaysia
    We’re hiring remote Social Media Promoters to join Kunkwan International Mandarin Training Centre.This flexible work‑from‑home role rewards active social media users with a commission‑based monthly...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    Customer Success Specialist

    Customer Success Specialist

    Two95 International Inc.George Town, Penang, MY
    Quick Apply
    Position : Customer Success Specialist.Location : George Town, Penang, Malaysia.Language Requirement : English & Mandarin. Working Hours : 9am to 6pm or 12pm to 9pm.Respond to customer inquiries via...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Customer Care Advisor Dialog

    Customer Care Advisor Dialog

    ClarivateBayan Lepas, Penang, Malaysia
    Customer Care Advisor is part of the overall Global Customer Service organization.This position will provide support for customer queries on Clarivate Analytics products within the assigned area(s)...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    (WFH) Media Buyer Executive

    (WFH) Media Buyer Executive

    Alpha Iota BPOSungai Petani, Kedah, Malaysia
    Alpha Iota BPO – Kuala Lumpur, Malaysia.WFH) Media Buyer Executive – Apply now.Join Our Alpha Iota Family, Where Everyone Wins!. Exciting Work-from-Home Opportunities.Learning & Development Programs...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Customer Service & Logistic Executive

    Senior Customer Service & Logistic Executive

    Cavalier Capital Holdings Sdn BhdBatu Kawan, Penang, Malaysia
    Senior Customer Service & Logistic Executive.Add expected salary to your profile for insights.Responsible to deliver the role of “one-stop” customer service provider. Offering customer service eleme...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    Sales Executive - (Remote+ Uncapped Commission + Allowance)

    Sales Executive - (Remote+ Uncapped Commission + Allowance)

    CartrackPenang, Penang, .MY
    Quick Apply
    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Development Executive to join our team.Our teams are collabo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Specialist, People Development & Engagement Communications

    Senior Specialist, People Development & Engagement Communications

    Western DigitalBayan Lepas, Penang, Malaysia
    At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company o...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Business Development Executive

    Business Development Executive

    RHB Banking GroupCentral George Town, Penang, Malaysia
    Business Development Manager – Remote (Uncapped Commission + Allowance).Location : Kota Samarahan, Sarawak, Malaysia.Support the Branch Manager in expanding business profitability through the Agency...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Business Development Executive (Location : Prai, Penang - Malaysia)

    Senior Business Development Executive (Location : Prai, Penang - Malaysia)

    Nefab (Malaysia) Sdn BhdPenangMalaysia, Penang, Malaysia
    Senior Business Development Executive.Location : Prai, Penang, Malaysia.Reports to : Senior Manager, Northern Region.NEFAB is a Swedish‑based global MNC industrial protective packaging manufacturer s...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    Senior Business Development Executive

    Senior Business Development Executive

    SolarvestBukit Mertajam, Penang, MY
    Quick Apply
    Develop and implement comprehensive business development strategies to achieve company objectives and revenue targets.Identify key market segments and potential clients for solar energy solutions.A...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    The Customer Success Specialist (CSS)

    The Customer Success Specialist (CSS)

    Two95 International Inc.George Town, Penang, MY
    Quick Apply
    Location : George Town, Penang, Malaysia.Language Requirement : English & Mandarin.Working Hours : 9am to 6pm or 12pm to 9pm. Respond to customer inquiries via phone and email.Serve as the primary ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    Logistic Customer Service

    Logistic Customer Service

    SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
    Quick Apply
    We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Business Development Representative

    Business Development Representative

    Cover BuddiesSungai Petani, Kedah, Malaysia
    Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advices. Continue with Google Continue with Google.Cover Buddies is a comm...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    HR and Accounts Executive

    HR and Accounts Executive

    BIM Innovage Solutions - A BIM Production HouseSungai Petani, Kedah, Malaysia
    Get AI-powered advice on this job and more exclusive features.This is a full-time remote role for an HR Executive.The HR Executive will be responsible for managing recruitment processes, performing...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu