Senior Manager, Business Development Operations

Senior Manager, Business Development Operations

Working in partnership with our clients, we deliver major projects and programmes with skill and precision, by focusing on outcomes and driving high performance. Delivering innovative solutions and exceptional outcomes across our sectors, we drive the success of our client’s projects and programmes through effective planning, highly skilled teams, and rigorous controls. Our capabilities include asset management, controls and performance, cost and commercial management, digital, procurement and supply chain, programme advisory, project management and sustainability. Backed by our extensive experience, we focus on outcomes to transform client’s projects and programmes. With over 133 offices across 47 countries, we are an organisation of over GBP 1.5 billion turnover and 12,000+ talented team members across the world. In 2025, we are combining with CBRE’s Project Management business to create the premier, differentiated programme, project, and cost management capability globally.

In Asia, we bring more than 4000 talented colleagues together across ten locations, supporting the region’s most iconic and critical projects and programmes. Our local track record includes high-profile projects such as Marina Bay Sands, Osaka Expo and offshore wind farms, as well as oversight of major property portfolios for major local and global brands.

Job Description

Turner & Townsend is seeking a strategic and collaborative Business Development Operations Lead to oversee a team responsible for enabling the business development function to grow the business and drive work winning. This leadership role is central to managing business development systems, reporting, knowledge assets, and major bid support, while also acting as a key interface between business development leadership, marketing, and client-facing teams. The successful candidate will be technically strong in bidding and business development (BD) and have key strengths in stakeholder management and collaboration. They will be comfortable working in a matrix-organisational structure and fast paced environments. The Operations Lead will lead a team of specialists and interface extensively with leadership both in Asia, Asia Pacific and globally on a regular basis.

Key Responsibilities

• Lead, coach, and develop a team of operations professionals across data, reporting, knowledge management, and bid disciplines to enable the Business Generation (BG) Function to drive work winning.
• Set team priorities aligned with BD and regional growth strategies, ensuring delivery of high-quality outputs that support business development goals and colleagues.
• Partner with business development leadership to understand strategic priorities and translate them into operational plans and support.
• Collaborate closely with marketing, BD leads in priority markets, and sector teams to ensure alignment of messaging, content, and pursuit strategies.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Line manage 5 professionals.
• Oversee the management of BD systems and databases, ensuring understanding, data integrity and usability within business development, and the wider business.
• Establish and maintain accurate and timely reports, dashboards, and analytics to inform decision-making and track performance.
• Support forecasting and pipeline reviews in collaboration with finance and BD leads.
• Guide the strategy and enablement of content and knowledge tools including central repository of business development materials, including case studies, credentials, and client insights.
• Drive initiatives that improve knowledge sharing and content reuse across the business, with the Content and Knowledge Manager.
• Oversee the development and maintenance of bid libraries and reusable content assets.
• Lead the resourcing of strategic bid support, ensuring bid professionals provide structured and responsive support for major pursuits.
• Oversee bid compliance processes and our bid to win framework.
• Ensure that bid professional deliver winning, high quality and compliant bids.
• Own bid libraries and toolkits, including capability and training programmes.
• Identify and implement process improvements to enhance the efficiency and scalability of business development operations.
• Provide training and support to business development and client-facing teams on tools, systems, and best practices.
• Champion innovation and digital enablement across business development operations.

Qualifications

Additional Information

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes / CVs submitted through our website or to Turner & Townsend personal e‑mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency / Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Seniority level : Associate

Employment type : Full‑time

Job function : Business Development

Industries : Construction, Civil Engineering, and Business Consulting and Services

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