MANAGER

Branch manager is responsible for overseeing all aspects of the branch’s operations, including managing staff, ensuring customer satisfaction, achieving financial goals, and monitoring compliance with company policies. This role involves strategic planning, leadership, and coordination to drive branch performance and growth. Responsibilities Operational Management

Oversee daily operations to ensure the branch runs efficiently.

Implement company policies, procedures, and best practices.

Monitor branch performance metrics and address any operational issues.

Develop and execute strategies to meet sales, revenue and profitability targets.

Monitor financial statements, budgets and expenses to ensure financial health.

Identify opportunities for cost reduction and revenue growth.

Customer Service

Ensure high levels of customer satisfaction by providing excellent service.

Address customer inquiries, complaints, and issues promptly and effectively.

Build and maintain strong customer relationships.

Business Development

Identify and pursue new business opportunities within the local market.

Develop and maintain relationships with key stakeholders and partners.

Promote company products and services to grow the customer base.

Analyse market trends and adjust strategies to maintain competitive advantage.

Compliance and Risk Management

Ensure the branch adheres to all legal, regulatory and company standards.

Conduct regular audits and risk assessments to maintain compliance.

Manage security, safety and operational risks.

Reporting and Target Achievement

Meet or exceed monthly and quarterly sales targets.

Prepare detailed sales reports, highlighting progress, challenges and opportunities.

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