Tawaran kerja ini tidak tersedia di negara anda.

(WFH) Quality Assurance Executive

AlphaiotabpoKuala Selangor, Kuala Selangor, Malaysia

2 hari lalu

Penerangan pekerjaan

Overview

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing

Manage the quality assurance for the clients that Alpha Iota is serving.

Monitor Live Chats from Customer Service Executives.

Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output.

Provide coaching and follow-up coaching sessions that are adhered to.

Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory.

Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints.

Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training.

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team.

Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication.

Stay aligned and updated with company policies by spending several hours each month handling customer interactions.

Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively.

To be successful in this role

Minimum Diploma, Advanced / Higher / Graduate Diploma.

At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry.

Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive).

Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures.

Excellent analytical problem-solving ability.

Fluent in verbal and written English, Mandarin, and Bahasa Malaysia.

Possess a personal laptop / computer and a good Internet connection.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Quality Assurance Executive • Kuala Selangor, Kuala Selangor, Malaysia

Pekerjaan yang berkaitan

Dinaikkan pangkat

Lead Quality Assurance Engineer

Keypath EducationKuala Lumpur, Kuala Lumpur, Malaysia

At Keypath, you can be part of something bigger.As a leading global EdTech company, we partner with world-leading universities to design and deliver the most career-relevant online education progra...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Operational Quality Officer

HaleonKuala Lumpur, Kuala Lumpur, Malaysia

Operational Quality Officer page is loaded## Operational Quality Officerlocations : Malaysia - Kuala Lumpurtime type : Full timeposted on : Posted Todaytime left to apply : End Date : October 30...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu

Dinaikkan pangkat

Senior Quality Assurance Engineer

Software International CorporationKuala Lumpur, Kuala Lumpur, Malaysia

Support the prompt delivery and implementation of strategic initiatives and BAU enhancements requested by the business.Participate in discussions with the business teams and Business Analyst to und...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

QA Automation Lead

Cloud KineticsKuala Lumpur, Kuala Lumpur, Malaysia

Cloud Kinetics Technology Solutions Private Ltd | Contract.Kuala Lumpur, Malaysia | Posted on 01 / 31 / 2025.Lead and oversee the QA processes for multiple projects, ensuring high-quality deliverables ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Senior Quality Assurance Engineer

Itech Choice Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

We are seeking a highly skilled.The ideal candidate will have hands-on experience with industry-leading automation tools and frameworks, a deep understanding of API testing, and a passion for ensur...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu

Dinaikkan pangkat

Associate Quality Manager

BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia

Associate Quality Manager Posting Date : 26 Aug 2025 | Close Date : 24 Nov 2025.Client Background : Medical device manufacturing. Here’s your text presented in bullet points exactly as requested : .Ensu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Senior QA Engineer

EcoVadis SASKuala Lumpur, Kuala Lumpur, Malaysia

Work smart, have fun and make an impact!.Our purpose is to guide all companies toward a sustainable world.EcoVadis is the leading provider of business sustainability ratings.Our solutions are backe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

66420 Quality Engineer (Tester)

half the skyKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Software Quality Engineer provides analysis and consulting on highly complex software development projects related to quality assurance, work processes, and compliance with standards and method...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

QA Automation Engineer

LenovoKuala Lumpur, Kuala Lumpur, Malaysia

Quality Assurance Engineer – Lenovo Intelligent Cloud.In this role, you will play a key part in ensuring the reliability, performance, and user experience of our cloud products.You’ll collaborate c...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu

Dinaikkan pangkat

Supply Chain Quality Engineer

Körber Pharma Packaging AGShah Alam, Selangor, Malaysia

Assess and monitor supplier performance in On-Time Delivery, Quality Reliability and other performance metrics through structured evaluations and regular performance reviews.Lead and implement supp...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Assistant QS Manager (MEP)

JAC RecruitmentKuala Lumpur, Kuala Lumpur, Malaysia

Our client is an international Design & Build construction company, specializing in the design and construction of industrial buildings, warehouses, data centres, commercial buildings and more.They...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Lead Quality Assurance Engineer

Keypath Education, LLCKuala Lumpur, Kuala Lumpur, Malaysia

At Keypath, we invite you to be part of something transformative.As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

QA Automation Engineer

Two95 International Inc.Bangsar, Kuala Lumpur, MY

Quick Apply

His looking for a QA Automation Tester for an Health industry.Experience : 3-4 years experience.Experience : 3-4 years experience.Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Quality Lead (PCBA)

Michael PageKuala Selangor, Kuala Selangor, Malaysia

Growing company with huge market shares.Technically sound management team.Our client is a well-established organization within the manufacturing industry. As a mid-sized company, they are known for ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu

Dinaikkan pangkat

Senior Supplier Quality Engineer

TelecontinentKuala Selangor, Kuala Selangor, Malaysia

Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Contract Manager (QS / Eng / Related Field) - Operations and Project Management Services Division

Malakoff Corporation BerhadKuala Lumpur, Kuala Lumpur, Malaysia

Contract Manager (QS / Eng / Related Field) - Operations and Project Management Services Division.Administer and manage various contracts (EPCC, consultancy, supply, and service agreements) throughout ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Team Lead / Manager - Operations, Workforce, Training and / or Quality Team

WNS (Holdings) Limited (ADR)Kuala Lumpur, Kuala Lumpur, Malaysia

Team Lead / Manager - Operations, Workforce, Training and / or Quality Team.WNS (Holdings) Limited (NYSE : WNS) is a leading Business Process Management (BPM) company. We combine our deep industry know...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Specialist, Quality Assurance

TNG DigitalKuala Lumpur, Kuala Lumpur, Malaysia

Direct message the job poster from TNG Digital.Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring! | Hiring Tech Talents | Ex-J&T Express. We fuel the ideas and ambitions of our peopl...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Product Safety & Quality Lead

BusinesslistKuala Selangor, Kuala Selangor, Malaysia

Develop and implement product safety and quality assurance processes.Conduct regular audits to ensure compliance with regulatory and company standards. Collaborate with cross-functional teams to add...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu

Dinaikkan pangkat

Supply Chain Quality Engineer

Koerber Technologies Sdn. Bhd.Shah Alam, Selangor, Malaysia

Select how often (in days) to receive an alert : .Evaluate and monitor supplier’s On Time Delivery, Quality and Sustainability level through systematic assessment and performance review.Collaborate c...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu