Sales & Support Consultant | Mandarin, Cantonese & English

About Our Client

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description

We are seeking sales-driven, trilingual (English, Mandarin & Cantonese) Tech Support & Sales Consultant who can excel in both phone and chat channels , thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.

Job Responsibilities

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution / consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
• Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.

Job Requirements

1. Communication Skills

2. Technical Skills

3. People & Sales Skills

4. Other Skills

Remuneration

MYR 3,800 (Basic Package)

Working Location

Kuala Lumpur, Malaysia

Consultant in-charge

Kah Wai | | (WhatsApp text only)

#J-18808-Ljbffr