Technical Support Specialist

We’re looking for a Technical Support Specialist who will require to manage our merchants / customers enquiries or issues via various communication mediums.

To this end, you will need to be have a problem solving and team player mindset as you are require to work closely with other team mates or cross support engineers to resolve our merchant / customers queries

This role will be supporting on Hong Kong, Taiwan, Malaysia, Singapore (and other regions) using mainly on cantonese(Cantonese 80% Mandarin 20% ) language

What You’ll Need

Diploma or High Diploma in Computer Science or related industries

Minimum 1 year experience in IT industry

Fluency in spoken and written English and Cantonese ( Cantonese & Mandarin )

Good in English and communication skills that able to interact with colleagues in different markets.

Fresh graduates are also welcome to apply

ITIL V3 or V4 certified

Familiarize withticketing system ( Zoho Desk as an add advantage) and ITSM workflow.

Hands on experience in iOS operating system to enduser support( added advantage )

Good team player, self-motivated

Immediate available is highly preferred

Able to work on shifts and weekends ( 9am-6pm or 315pm-1215am )

What You’ll Do

Provide merchants / customers with a first point of contact for all incidents, queries and requests.

To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attend, resolved or assign.

To monitor and maintain SLA, chase / follow up outstanding tickets with merchant / customers or within internal support teams.

To support the EPOS environments, ensuring that appropriate monitoring and support activities are addressed.

To collaborate closely with internal support teams from other regions members to ensure all the issues / problems / escalations are resolve in a timely manner.

Log calls as per procedures, and where possible provide immediate response for resolution.

To ensure compliance to policies and standards for operational use in EPOS.

Why Join Us?

At Eats365, you’ll join a small, passionate, and ambitious team that believes in what we do. We celebrate initiative, collaboration, and results. You’ll gain mentorship, build valuable industry knowledge, and enjoy real earning potential through a performance-based structure — because when you succeed, we all do.

If you’re eager to learn, ready to grow, and excited to make a tangible impact in the F&B tech space — we’d love to meet you.

Who We Are

We started out in 2014 with one simple goal in mind : take an industry that is important to people of all walks of life and develop cutting-edge tech to make it better. In a world where people make use of the latest technology purely to make a quick buck (we’re looking at you NFTs), we are here for the long-haul and genuinely wish to change the F&B industry in a way that will have a positive impact for both restaurant owners and diners.

After 3 years of developing our solution, which incorporates patented technology, we launched to market and instantly disrupted many of the long-seated players in Hong Kong and Taiwan. With our focus on new innovations and solving tomorrow’s challenges today, we stand out by offering a complete solution that is proactive rather than reactive.

While there are certainly other players in the market, our deep and interconnected ecosystem - that spans over 15 modules, with open APIs and over 100 third-party solution partners - changes the game and elevates the industry to new heights. Our unwavering drive and dedication has helped us become pioneers at our craft.

Having matured from a startup, we now are headquartered in Hong Kong with offices in Taiwan, Singapore, Malaysia and the Philippines and with thousands of merchants and brands that span across 32 marketsworldwide. We are high-growth yet sustainable, and all without the need of backing by VCs!

Are you as excited as we are to grow Eats365?

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